Assessing Hospitality Management Students’ Competence: Basis For Designing A Skills Development Program

The hospitality industry is characterized by fast-paced, high-risk environments where staff and students are consistently exposed to accidents such as burns, cuts, slips, and choking incidents. Given these occupational hazards, first aid proficiency is an essential competency for hospitality management students who regularly engage in hands-on training and interact with the public. This study evaluates the knowledge of first aid among hospitality management students at Cape Coast Technical University (CCTU), Ghana, using the Safety Competence Theory and the Theory of Planned Behaviour (TPB) as guiding frameworks. A quantitative cross-sectional survey design was employed, with a sample of 210 students proportionally selected from Diploma, Higher National Diploma (HND), and Bachelor of Technology (B-Tech) programmes. Data were collected through structured questionnaires covering first aid prevention, care, and maintenance, and analyzed using descriptive statistics, correlation, and regression techniques. Findings indicate that students demonstrated strong awareness of preventive measures, including the use of protective gear, inspection of equipment, and organization of workspaces. They also showed considerable competence in first aid care, reporting confidence in wound management, bandaging, recognizing heart attack symptoms, and handling choking emergencies. Moreover, first aid maintenance knowledge, such as keeping kits accessible, restocking supplies, and disposing of expired items, was the strongest predictor of preventive practices (β = 0.609). Correlation analysis revealed strong positive relationships among the three domains, confirming that prevention, care, and maintenance are interdependent. However, the study identified gaps in advanced life-saving skills such as cardiopulmonary resuscitation (CPR), with potential knowledge decay over time among students who had received training more than a year prior. The study concludes that while CCTU hospitality students possess generally good first aid knowledge, sustained competence requires structured, hands-on training integrated into the curriculum and reinforced through periodic refresher courses. Embedding such training will not only enhance student and guest safety but also strengthen professional readiness, aligning with the hospitality sector’s standards for quality, safety, and risk management.

Bicol College Hospitality Management Department uses third-party software to assess students through the practical exam. Using third-party software makes it difficult for the Hospitality Management Department in terms of flexibility, availability, and scheduling. This study is for Bicol College Property Management System for Bachelor of Science in Hospitality Management Students: Mock Hotel Operation aimed to answer this problem. It has the ability to perform different automated processes of how a hotel is being managed, similar to the third-party software they are using. However, a lot more features have been added, like the technology of Radio Frequency Identification (RFID). The four phases of Rapid Application Development (RAD) helped the researchers to gather enough information to conduct this study successfully. The collection of data focused on three categories: Overall Design, Functionality, and User Friendliness. To test the developed system, the researchers conducted a demonstration, beta testing, and distributed questionnaires with the participants based on a quantitative method. The researchers received positive feedback from the participants. In conclusion, the researchers met and filled the gaps in this study. They had also proven that they successfully met their general and specific objectives.

This study examined the prophetic power of personality traits (extraversion, agreeableness, openness, conscientiousness, and neuroticism) on the financial well-being of Second year hospitality management students of the University of Mindanao - Main. In addition, this study used a correlational quantitative design. 133 Hospitality Management students from the University of Mindanao - Main College of Hospitality Education participated in the online survey via Google forms. Hypotheses were tested using regression analyses in Jamovi software by the researchers. The findings of the study show that only openness to experience (R=0.159, p-value=0.006) and neuroticism (R=0.100, p-value=0.083) are significantly and positively associated with financial well-being. On the other hand, there was no perceptible correlation found in the hypothesized paths between agreeableness, conscientiousness, and extraversion, toward financial well-being. The regression model’s R² value of 0.0396 implies that the personality traits can explain 4% of the variance in Hospitality Management students’ financial well-being. Finally, the study has provided insights for creating targeted interventions and initiatives that will improve hospitality management students overall well being alongside financial literacy.

The chapter explores India's New Education Policy (NEP)'s impact on higher educational institutions (HEIs) and its implications for social welfare. It emphasizes holistic development, interdisciplinary studies, curriculum flexibility, and HEIs' role in promoting social welfare through education. The chapter also discusses best practices in implementing NEP initiatives, such as skill development programs and community outreach initiatives. It also discusses challenges faced by HEIs in implementing NEP initiatives, offers strategies to overcome them, and provides policy recommendations to enhance social welfare impact. The chapter concludes that NEP can transform higher education in India, contributing to holistic development and a prosperous future.

This research surveyed hospitality management students at two major universities assessing their attitudes towards older workers. This instrument was similar to one that was used ten years ago to determine attitudes towards older workers. In the previous study, negative attitudes and age bias were prevalent among hospitality management students and this study attempts to determine if age bias has been ameliorated. The present study used case studies to note student response to scenarios where the only difference was the age of the subject in the case. The previous study suggested that students hold stereotypes towards older subjects. In addition, a 5-point Likert scale is used to compare younger and older employers with regard to accidents on the job, turnover, and productivity. Some improvement in student attitudes towards older employees was noted in the current research study. By determining awareness of age stereotypes, hospitality education can focus on this age bias in hospitality education classrooms. Previous research (DeMicco & Reid, 1988) has discussed the valuable role older workers/retirees can play in the hospitality and tourism industry. However, barriers to older worker entry due to stereotypes and age bias exist. This is demonstrated in previous research by DeMicco & Kavanaugh (1988) and Silfies, DeMicco, Kavanaugh, & Mann (1994) with surveys of hospitality management students in four-year hospitality management programs. These graduates will be the future employers of this potential viable labor resource. This current research replicates a previous follow-up study to see if these age stereotypes still exist in the new millennium. Table 1 describes some of the commonly held perceptions about older workers (Silfies, DeMicco, Kavanaugh, & Mann, 1994).

This study was conducted to determine the level of project management skills, people management skills and operational excellence of construction project managers in private construction services. The respondents were the project management team composed of 215 engineers, architects, technical staff and document controllers fairly distributed to the three business units. The study utilized the descriptive correlational research method. Analysis of data revealed the following findings: The construction project managers had a high level of project management skills in terms of scope management skills, schedule management skills, resources management skills, risks management skills, and quality management skills (=3.62). The construction project manager had a very high level of people management skills in terms of integrity, influence and persuasion, leadership, and planning (= 3.64). In terms of operational excellence, the construction project managers obtained a very high level on customer focus, flexibility, and systematic problem solving (= 3.62). A significant relationship was noted between construction project manager’s project management skills and people management skills; a significant relationship was perceived between project manager’s project management skills and operational excellence; and a significant relationship was noted on people management skills and operational excellence. Based on the summary of findings, the following conclusions were drawn, (1) The construction project managers had a very high level of project management skills in terms of scope management skills, schedule management skills, cost management skills, resources management skills, risks management skills, and quality management skills. (2) The construction project managers had a very high level of people management skills in terms of integrity, influence and persuasion, leadership, and planning. (3) The construction project managers had a very high level of operational excellence in terms of customer focus, flexibility, and systematic problem-solving. (4) The higher the level of construction project manager’s project management skills, the higher the level of their people management skills. (5) The higher the level of construction project manager’s project management skills, the higher the level of their operational excellence. (6) The higher the level of construction project manager’s people management skills, the higher the level of their operational excellence. (7) All the constructs of project management skills, only risks management skills and management skills are the significant predictors of the respondents’ level of operational excellence, implying that the higher the level of project management skills in terms of risks management and scope management skills, the higher the level of operational excellence of the respondents. To deliver the project successfully, the construction project managers should consistently demonstrate and balance the application of project management and people management since the area of focus of CPM in the project revolves in day to day managing of resources (material, manpower and equipment), solving problems, overcoming project challenges, dealing with changes in project requirements, communicating with stakeholders and satisfying the customer’s expectations. With these, the decision and approach of CPM would be solid and cohesive through collaboration with the project management team.

The transition from adolescence to adulthood is a pivotal stage, particularly when it comes to making significant career-related decisions. At Barobaybay Academy Mission School, students have access to various resources and support systems designed to guide them through this process. However, the effectiveness of the school's career counselling programs in shaping students' career choices remains uncertain. This study investigates the effectiveness of career counselling in shaping the career decisions of Junior and Senior High School students at Barobaybay Academy Mission School in Lavezares, Northern Samar, Philippines. Using a mixed-methods approach, data were gathered through survey questionnaires and open-ended responses from 144 students. Quantitative data were analysed using descriptive statistics, while qualitative responses underwent thematic analysis. Findings revealed that students agreed that counselling helped them understand their strengths and interests (WM = 3.65), clarify career goals (WM = 3.62), and match their strand to their desired career (WM = 3.64). Student also agreed that financial constraints influence their decision to stay (WM = 3.35). and that counselling helps them cope with strain limitation (WM = 3.19). However, the impact is hindered by limited awareness, irregular implementation, and a lack of access to guidance counsellors. Many students expressed neutral responses regarding their confidence in making career decisions and reported not actively engaging with counselling services. Economic factors, such as financial constraints and limited strand offerings, significantly influence student choices. The study recommends enhancing counsellor availability, extending services to all grade levels, increasing promotion and visibility of counselling programs, and involving parents in the process.

This chapter explores the link among resilience, sustainable tourism development, and risk management in the hospitality sector. The goal is to understand how value theory can shape risk management strategies that boost resiliency and sustainability. Using qualitative methods, the study uses interviews and content analysis to examine hospitality professionals’ views. The results reveal that value-driven risk management is key to resilience and sustainable tourism. Practical implications include adopting risk management aligned with core values, building local partnerships, and implementing sustainable practices. This research links value theory with risk management in hospitality, highlighting ethical decision-making aspects. It emphasizes aligning risk strategies with core values for long-term sustainability, offering insights for policymakers and practitioners.

Purpose The purpose of this study is to explore the mediating role of self-confidence in the relationship between the constructs of the theory of planned behaviour (TPB) (i.e. attitudes towards behaviour [ATB], subjective norms [SN] and perceived behavioural control [PBC]) and the entrepreneurial intentions (EIs) of hospitality management students. Design/methodology/approach This study adopted a quantitative approach. A self-reported questionnaire was used to collect data from a randomly selected sample of 126 hospitality management students from two federal polytechnics in Nigeria. To test the hypotheses formulated, partial least squares structural equation modelling was performed using SmartPLS software. Findings The results indicated that ATB and PBC had significantly positive links with EIs. The link between SN and EIs was only positive but not statistically significant. Further analysis showed that self-confidence had a significantly positive link with EIs and mediated the relationships between ATB and EIs and between PBC and EIs. Practical implications The findings have policy and practical implications for governments, policymakers and administrators of higher education institutions in Nigeria and other countries. Originality/value To the author’s best knowledge, this is the first study to provide empirical evidence of the mediating effect of self-confidence on the relationship between the TPB constructs and students’ EIs. Theoretically, the findings of this study lend credence to the applicability of the TPB in predicting students’ EIs across different contexts. More importantly, this study has modified the TPB by demonstrating that the effectiveness of the TPB constructs in influencing EIs depends on the degree of self-confidence that prospective entrepreneurs possess.

This quantitative study aimed to determine the level of management skills and training among small scale horticultural farmers in Botswana. The study adopted an exploratory and descriptive survey research design. A valid and reliable questionnaire was used to collect data through a survey of forty (n=40) purposively sampled small scale horticultural farmers in Botswana. A six-point Likerts’ scale ranging from 0=No skill to 5=very high skill was used to measure the level of eight areas of farm management skills and training namely; planning and goal setting skills, accounting and financial management skills, communication skills, productivity management skills, product procurement and marketing skills, decision making skills, risk management skills, and technical skills. Mean and standard deviations for each of the farm management skills were calculated and, tested for their significance using a Chi Square test. Findings revealed that farmers had an overall high level of farm management skills and training. Communication skill was the only skill which the farmers had at a very high level. Farmers had high skills levels in the technical skills, product procurement and marketing management skills, planning and goal setting skills and, decision-making skills. Farmers had a low skill levels in risk management skills followed by accounting and financial management skills and, production and productivity management skills. Therefore, the farmers need to be adequately trained in skill areas of risk management, production and productivity management skills and, accounting and financial management. Specific and important recommendations include formulation and implementation of effective agricultural insurance policies; inculcate the adoption of appropriate farm technologies, leadership and cooperation skills among farmers and, training of farmers in the areas of scientific production techniques, plant protection and record keeping. To prioritize the areas for effective and time bound improvement in the farm management skills among horticultural farmers, further study can be conducted to determine the influence of socio-economic characteristics of farmers on the level of their farm management skills.

This book shows you that both, legal and other factors, can be necessary to implement a risk management system in clinic. The company management must intensively consider the issue and develop a risk strategy for the clinic. First a project plan and a pilot area are needed, in which the clinic would start to integrate risk management. After all basics have been created and a risk manager is introduced, the risk management process is carried out in a first risk inventory, which includes documentation of risks and measures. The risk management cycle is repeated continuously, to ensure monitoring of risks and adaptation of activities. If the system is established, it applies this to evaluate and implement necessary improvement measures. A risk management manual documents rules and responsibilities within the system. Finally, risk management should be monitored at regular intervals by an independent auditor.

The article analyzes tourism specialty deposit talents present situation in Qingdao area and the problems in interns getting into the travel agency industry. Combined with the practices engaging in higher vocational education in recent years, the paper takes Qingdao as an example, discusses by constructing university-enterprise cooperation alliance in travel agency industry, realizes resource sharing, and optimizes personnel training and flow reserve resources entrance channel.

The concept of Global Citizenship (GC) is frequently discussed in literature as a means of countering the effects of globalization. Higher education institutions are playing an increasingly prominent role in the field of Global Citizenship Education (GCE). It is essential that teachers possess the requisite skills and willingness to engage responsibly and effectively in a global environment, as they play a pivotal role in the dissemination of GCE. This contribution therefore quantitatively analyzes the extent of GC among teacher students and students of Social Sciences at German universities as a whole and as a function of experiences abroad during their studies (n=66). Using t-tests with independent samples and a one-factorial ANOVA, differences in the expression of GC are identified (1) based on whether an academic stay abroad was present and (2) based on the duration of the academic stay abroad. The data suggest that students who have had experience studying abroad tend to score higher along the three GC dimensions and in the total GC score compared to those who have not. It is noteworthy that students who spent the least amount of time abroad (2 to 8 weeks) scored the highest in GC, social responsibility, and global citizenship engagement. The results indicate that GC is a complex construct with several sub-dimensions, and it is not solely dependent on experience abroad.

Hospitality and tourism management students' study and career preferences: Comparison of three Asian regional groups

The transformation of Human Resources (HR) risk management in higher education is becoming increasingly crucial in facing the dynamics of changes in education policy in Indonesia. This study aims to analyze how higher education institutions implement an adaptive approach in managing HR risk in order to improve organizational effectiveness and institutional competitiveness. The research method used is qualitative with a case study approach and comparative analysis of several higher education institutions in Indonesia. The results of the study indicate that the success of HR risk management is highly dependent on policy flexibility, investment in improving the competence of educators, the implementation of a transparent evaluation system, and attention to the welfare of educators. Higher education institutions that implement an adaptive HR risk management model are proven to be better prepared in facing policy changes and are able to develop into more competitive educational institutions. Therefore, this study recommends the formulation of more flexible and data-based policies to improve the resilience and innovation of higher education institutions in Indonesia.