Assessing the organizational climate for OA implementation

14 - Office Automation

A number of concurrent technological and organizational developments in the office automation area offer an excellent opportunity to greatly improve information systems management. This paper will attempt to show how information systems control could be taken over by managers through office automation. The emphasis is first on showing how office automation can contribute in designing manageable and controllable information systems from offices. Next, some organizational implications are discussed including possible structural changes and roles of the involved actors. Finally, a research design approach is outlined. It provides a practical framework to tackle implementation issues taking into account some critical constraints generated by office automation systems, notably from an organizational and social perspective.KeywordsText ProcessingOffice StaffOffice EnvironmentWharton SchoolOffice FunctionThese keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Modeling critical success factors of traceability for food logistics system

OA (Office Automation) is a new type of office which combines the modern office and computer network. In recent years, with the development of cloud computing and smart phones, the cloud OA and mobile OA develops very well. This paper designs a cloud mobile OA system, the OA server is deployed in the cloud, the OA server not only handles the normal OA business processes, but also provides cloud service. We design an Adapter server and deploy it in the cloud, and the Adapter server will not affect the original OA process, only the OA client on the mobile device needs the Adapter server to access to the OA server. According to the user's settings in OA management client, the Adapter server can implement offline, synchronization, push notifications or other functions dynamically to solve the common problems of the traditional mobile OA. The system has the page adaptation function on the mobile device to increase the user's experience. The system streamlines the OA page by reducing some unwanted features to reduce the flow of data transmission. The system also has a high level security to provide a reliable guarantee for the safety of the user.

Efficiency and security is very important in office automation systems, this paper analyses how the role-based access control model (RBAC) works, and presents an effective authority control method based on RBAC model in Web applications. Practice shows that the Web application based on RABC model has excellent safety and stability. We have successfully developed a universal office automation management system based on RBAC model. The system has been successfully applied to several colleges in Jiangxi province. It has played an important role in improving administrative efficiency.

The purpose of this study is to identify critical success factors and their impact on implementation of quality management system at selected Public Health Laboratories in Botswana. The study population was from the targeted seven accredited Public Health Laboratories in Botswana. Data on critical success factors was collected using a questionnaire. The questions were based on the critical success factors for implementation of total quality management identified during the literature review. Ten Critical Success Factors for successful implementation of the quality management system were rated by a group of questions using a five point Likert scale method. The 5-point Likert scale includes the items: strongly agree, agree, neutral, disagree, and strongly disagree. Strongly agree was assigned a score of 5, agree is assigned a score of 4, neutral is assigned a score of 3, disagree is assigned a score of 2 and strongly disagree a score of 1. The mean of the assigned ratings is 3.0. Critical success factors which score mean greater than 3.0 will be classified as agree while those mean less than 3.0 will be classified as disagree. All the ten critical success factors had a mean above of 3.0, with a range of 4.77 to 3.57. All the ten success factors were deemed critical; Employee empowerment Strategic quality planning, Process management, Performance management, Quality culture, Management and leadership, Training, Supplier Management, Customer focus, Information analysis.

PurposeThe paper aims to examine the coaching relationship as a critical success factor in executive coaching. It also aims to set out the characteristics of a successful coaching relationship and how to establish it.Design/methodology/approachThe basic proposition of this article is set out in the introduction – that the coaching relationship is not just a critical success factor, but arguably the critical success factor in successful coaching outcomes. From there, the characteristics of a successful coaching relationship are explored. The link is made to client‐centred counselling and to the influence of “Rogerian” thinking. Key characteristics of the coaching relationship such as rapport, trust, support and challenge are critically examined. Finally, the implications for coach training are set out.FindingsThe arguments presented here point to a need to shift the emphasis of coach training more strongly towards the coaching relationship.Originality/valueA great deal of current literature about executive coaching is focused on models and techniques: this article challenges that approach and reminds the reader of the importance of the coaching relationship as a critical success factor in executive coaching.

Forms have been used in the design of at least three office automation systems (OfficeTalk, Odyssey, and OFS). Forms help ease the transition from a manual office system based on paper forms to a computer office system based on electronic forms. Forms also exhibit other advantages, not exploited presently, that make them very desirable for inclusion in office automation systems of the future. Potential capabilities of electronic forms are explored by focusing on three important aspects-fields, abstraction, and access rights. Electronic forms can have a large variety of fields; constraints and rules can be associated with these fields and automatically enforced. Moreover, forms are similar to abstract data types. Treating forms as abstract data types allows their being used as an abstraction tool and facilitates many kinds of automatic error checking. Finally, access rights can be associated with forms to ensure that forms are accessed and/or modified by appropriate users only. To illustrate the ideas presented, an exemplary form definition is presented and some implementation details discussed.

The purpose of this research is to study employee responses to a new office automation system over an extended period of time. Following the conceptual framework proposed by O'Connor, Parsons, Liden, and Herold (1990), constructs of interest were categorized as individual differences, implementation outcomes. The research occurred in a life insurance trade association over an 18-month period. Three waves of questionnaires focused on different parts of the conceptual framework. Support was found for the direct relationships between inputs, facilitators (or resistors), and outcomes. The role of facilitators/resistors as intervening variables received mixed support. These results and others are discussed in the context of a conceptual model and future research suggestions are made.

Business intelligence (BI) system offers competitive advantages to public organisations by gathering, storing and analysing large volume of data for effective decision making. Although, the rate of BI implementation within public sector organisations is increasing, still some of the BI implementation projects fail. Hence, this study aims to investigate the critical success factors (CSFs), which affect the success of BI system implementation in public sector organisations. This study structures previous research by presenting a comprehensive classification of CSFs in the area of BI system implementation success. The review of the literature identifies the large number of CSFs for BI success mostly related to private sector organisations. Moreover, prior studies indicate that there has not been enough research on impact of culture on success of BI system implementation. Finally, the main finding of this study revealed achieving success in BI system implementation in public sector organisation is associated with four factors namely culture of learning, decision-making culture, information sharing culture and collaboration culture under culture dimension.

Younger generations have different needs and are renegotiating the psychological contracts with their employer. They are quick to move if their organisation is not meeting their expectations. Retaining and developing key people in the organisation will be a critical success factor (Madhurigupta,Kavitaaggarwal, 2012) India has always been a fortunate destination for multinational companies that plan to build or expand their operations, due to the availability of young and educated workforce. However the retaining the intellectual asset (people) is the biggest challenge faced by many organizations’ in India. The study investigates the relationship between employees psychological contract viz Employee perception, Employee attitude and Employee expectations of talent management practice. .Top five ITSPs (by revenue), as classified by NASSCOM, India’s main IT industry Association. The survey was carried on employee’s working in Software companies located in Chennai city were Talent management is currently practiced. The results were analysed using Friedman test.

Enterprise Resource Planning (ERP) is an integrated system that has been used in several companies, including this Trading and Distribution Company. The company has implemented an ERP system at a certain time. The implementation of the ERP system not only broken off until the testing phase of the deployment process but also required some periodical analysis to improve the effectiveness. Lack of human resource skills and the business process of the company could be several major problems. Consequently, a specified analysis is needed n terms of improving the implementation of ERP in a company. The purpose of this research is to analyze the critical success factors (CSF) on ERP implementation in the company with the aim of identifying success factors that can be used to improve the performance system implementation, especially the human resource. Extended Technology Acceptance Model (TAM) was adopted to run the analysis. The research used quantitative data analysis in seeking core problems. Several variables defining CSF of ERP has built based on the TAM model. The result indicates that each variable in the model is a critical factor determining the success of the system's implementation. The result of the study could be exemplary guidance to find the CSF on ERP implementation.

The critical success factor (CSF) approach is a technique that will aid health administrators, planners and managers to identify, specify and sort among the most relevant and critical factors determining an organization's survival and success. Following a top-down management perspective, this paper discusses the CSF methodology as a strategic information management process comprising several important phases: (i) understanding the external factors such as the organization's industry, market and environment; (ii) achieving strong support and championship from top management; (iii) encouraging the proactive involvement of management and staff in generic CSF identification; (iv) educating and directing the participation of staff members in CSF verification and further refinement of generic CSFs into specific CSFs; and (v) aggregating, prioritizing and translating activity-related CSFs into organizational information requirements for the design of the organization's management information infrastructure. The implementation of this CSF approach is illustrated in the context of a British Columbia community hospital, with insights provided into key issues for future health researchers and practitioners.

A systematic review for the determination and classification of the CRM critical success factors supporting with their metrics

Structural Aspects of the Decentralized Expert Systems in Office Automation