Automating SmartPhone Automation: Enhancing User Experience with Behaviour Learning

— User interface is a term used to describe the appearance of a computer or equipment that the user interacts with. User experience isn't just what consumers see; This can not only provide a design that appeals to the eye, but can also explain why the design is the way it is, a design that can make users feel comfortable when achieving their goals when utilizing the services provided by websites and applications. The purpose of this study is to find out whether the user centered design approach has a positive impact on the analysis and design of user interface and user experience on the Inspire Portal of Sam Ratulangi University.. Researchers have received the final results, namely, the mean value in the attractiveness aspect which was initially -1.61 the value became 0.71, for the second aspect, namely perspicuity (clarity) the initial value -1.72 rose to 0.68, and for the next aspect, namely the third efficiency value before improvement -1.67 to 0.61, and the fourth aspect dependability (accuracy) value before improvement -1.64 and after improvement the value became 0.67, The fifth aspect is stimulation before the improvement of the mean value of -1.64 after improvement to 0.58 and for the last aspect, namely novelty before improvement the value is -1.69 and after improvement the value becomes 0.64. The measurement tool in this study uses a user experience questionnaire, and for the final results of the benchmark comparison there are four aspects that are below average, namely attractiveness, efficiency, stimulation, and novelty. Key words — UNSRAT INSPIRE Portal; User Centered Design Methods; User Experience; User Experience Questionnaire; User Interface. Abstrak — User interface adalah istilah yang digunakan untuk menggambarkan tampilan komputer atau peralatan yang berinteraksi dengan pengguna. Pengalaman pengguna bukan hanya apa yang dilihat konsumen; Ini tidak hanya dapat memberikan desain yang menarik bagi mata, tetapi juga dapat menjelaskan mengapa desainnya seperti itu, desain yang dapat membuat pengguna merasa nyaman ketika mencapai tujuan mereka ketika memanfaatkan layanan yang disediakan oleh situs web dan aplikasi. Tujuan dari penelitian ini adalah untuk mengetahui apakah pendekatan user centered design memberikan dampak positif terhadap analisis dan desain user interface dan user experience pada Portal Inspire Universitas Sam Ratulangi. Peneliti telah menerima hasil akhir yaitu, nilai mean pada aspek attractiveness (daya tarik) yang awalnya -1.61 nilainya menjadi 0.71, untuk aspek yang kedua yaitu perspicuity (kejelasan) nilai awalnya -1.72 naik menjadi 0.68, serta untuk aspek berikutnya yaitu yang ketiga efficiency (efisiensi) nilai sebelum perbaikan -1.67 menjadi 0.61, dan aspek yang keempat dependability (ketepatan) nilai sebelum perbaikan -1.64 dan setelah perbaikan nilainya menjadi 0.67, aspek yang kelima yaitu stimulation (stimulasi) sebelum dilakukan perbaikan nilai meannya -1.64 setelah dilakukan perbaikan menjadi 0.58 dan untuk aspek yang terakhir yaitu novelty (kebaruan) sebelum perbaikan nilainya -1.69 dan setelah dilakukan perbaikan nilainya menjadi 0.64. Alat pengukuran dalam penelitian ini menggunakan user experience questionnaire, dan untuk hasil akhir dari comparison benchmarknya ada empat aspek yang dibawah rata-rata yaitu attractiveness, efficiency, stimulation, dan novelty. Kata kunci — Antarmuka Pengguna; Kuisioner Pengalaman Pengguna; Metode Desain yang Berpusat pada Pengguna; Portal INSPIRE UNSRAT; Pengalaman Pengguna.

The Food & Beverage (F&B) industry in Indonesia is growing rapidly, yet many mobile applications still fail to deliver an optimal user experience (UX) due to unintuitive user interface (UI) designs, inefficient ordering systems, and lack of integrated payment methods. These issues negatively impact user satisfaction and application usability. This study aims to design the user interface (UI) and user experience (UX) of a mobile food & beverage application that meets user needs, accommodates industry expectations, and is evaluated for effectiveness using the User-Centered Design (UCD) approach. The research employed the UCD methodology, involving user interviews, persona development, wireframing, prototyping, and usability testing. The evaluation was conducted using the System Usability Scale (SUS) with 15 respondents. The results show that the prototype of the “KuliNow” application achieved an average SUS score of 84, categorized as “Excellent.” Key features include integrated mobile banking payments, direct communication with restaurants, social media integration, pre-order functionality, efficient order management, and a reliable review and rating system. This study demonstrates that the UCD approach is effective in developing intuitive, user-focused mobile applications.

A lot of smartphone users are still novice and have difficulty in operating tasks using their smartphone, including running applications, for example running an online Arisan application. Arisan is a traditional social gathering that is common in Indonesia. Members of arisan contribute to and take turns at winning, and most of the arisan users are novice users. In this paper, we present the results of our observations to determine problems faced by the novice users when using an online arisan application. The user-centered design approach is employed to analyze the problems and to design the new online arisan application prototype. The prototype is designed based on the usability goal and the user experience defined for the novice users. We conduct a usability testing to evaluate the prototype. The testing results show that the prototype fulfills the usability goal and the user experience.

BackgroundAging is associated with various challenges, especially concerning mobility. Transportation planning e-tools are currently available to provide older adults with real-time travel information and help them choose trip options. However, many older adults find them challenging to use, as they are not tailored to their specific needs, such as lack of accessibility to the different means of transportation. It is necessary to identify knowledge gaps about design based on older adults’ experience using transportation planning e-tools.ObjectiveThis study aims to identify knowledge gaps regarding the user experience design and its evaluation for older adults using transportation planning e-tools.MethodsA scoping review of the scientific literature was conducted, based on Arksey and O’Malley’s guidelines. The search covers sources published in English from January 2002 to October 2022 through 7 scientific databases, including MEDLINE, AgeLine, CINAHL, SCOPUS, ProQuest, IEEE Explore, and TRID (Transportation Research International Documentation), and was updated in October 2023. Data selection and extraction were performed by the first author and were co-validated by 2 co-authors. The identified sources were analyzed based on source characteristics (authors, year of publication, title of the article, source of article, country, and context of the studies), the purpose of the studies (objectives and study orientation), and the mapping of the methodology and evaluation of user experience (design approach, setting, type of data collection and analysis, type of usability evaluation, and sample size). Both descriptive-analytical methods and thematic analysis were used to analyze the categorized data.ResultsOverall, 1905 sources were identified through databases, and 40 sources were selected for full-text analysis. Data analysis revealed in recent years that there has been significant growth in e-tools designed for older adults, but only 2 studies were related to the field of transportation. In total, 12 studies aimed to evaluate user experience, and 22 studies focused on a user-centered design approach. Most of these studies (n=31) were carried out in a laboratory setting, using summative usability evaluation (user-based testing). The System Usability Scale (SUS) was the most prevalent tool (15 studies) to measure user efficiency and satisfaction. However, no studies have been found that specifically aim to improve the mobility experience of older adults using an age-friendly transportation planning e-tool in a real-life context.ConclusionsThere is a lack of studies assessing older adults’ experience when using transportation planning e-tools in real-life situations. To bridge this gap, a participatory approach is necessary to better consider the needs of older adults in a real-life context and create age-friendly design guidelines for the development of transportation planning e-tools. This will not only enhance their user experience in trip planning but also promote their social engagement by improving their mobility.

With the continuous progress and development of technology people's demand for interactive experience is increasing, the interactive concept has become an important trend in today's design field. It refers to an approach to designing and developing products, services or systems that emphasises the interaction between the user and the product, system or environment. It considers the user not only as a user of the product, but also as an active participant in the design process. It mainly includes interaction methods, feedback mechanisms, personalisation and other aspects to reflect the interactive concept. Emotional design is a design concept belonging to a deeper level of interaction design, which is the integration of design concepts with emotional aspects with interaction design to meet the emotional needs of users. Storylines, symbols and metaphors are used to trigger an emotional response from the user. Interaction design aims to improve user satisfaction and experience by designing interfaces that are easy to use, intuitive and enjoyable. It is not just about meeting the functional needs of the user, but also about its impact on human emotion and pleasure. And interaction design is the practice of defining and constructing interactive experiences is a new design approach based on the development of new media technology and user experience derived from the aspects of design, psychology, computer science and other disciplines, in order to create an experience that meets the needs of the user, the pursuit of fun and novelty.The aim of this paper is whether the specific application and methods of interaction design on human emotion and pleasure under the interactive concept enhances and improves the user's emotional experience. It is hoped that through this study, the use of interaction design on human emotion and pleasure under the concept of interaction can be enriched to enhance the value of user experience and product value. Moreover, on the basis of the interactive concept, the close integration of interactive design and human emotion will make the public more aware of the importance and necessity of interactive design for human emotion and pleasure.This paper explores the cases of human-computer interaction, interactive games, interactive advertisements, and interactive videos through specific case studies, functional analysis, and case studies, which can be combined with cases in different fields to analyse the importance of interactive design on human emotions. The purpose of this study is to investigate the impact of interactive design on human emotion and pleasure based on the concept of interactivity. Better interaction design can enhance users' emotional experience and pleasure, help users deal with negative emotions, increase users' satisfaction with products, enhance users' engagement and the value of products or services, and promote innovation of products or services. An in-depth study of the use of interactive design on human emotion and pleasure, and maintaining products through interactive concepts and emotional design is important for improving product functionality and enhancing user experience.

Information and Communication Technology (ICT) has revolutionized the lives of the people. The technology is embedded in daily life of literate or semiliterate/illiterate users. However, the user interface (UI) requirements for semiliterate/illiterate users are different from that of an educated person. The researchers of Human Computer Interaction for Development (HCI4D) face challenges to improve the usability of a UI for the semiliterate users. Therefore, a Systematic Literature Review (SLR) is conducted to provide a set of design factors and guidelines for UI development of semiliterate users. The study is based on extensive research gathered from literature to understand the user-centered design (UCD) approach, enhancing user experience (UX) for semiliterate users. This study analyses fifty two research articles that are published during 2010-2020. The findings shed light on the systematization of UI design guidelines for semiliterate/illiterate users. These guidelines can help in taking advantage of ICT during the COVID-19 pandemic. The analysis shows that seventeen main design factors are indispensable for designing UI of semiliterate users. The most suggested design factors include localization and graphics, which should be incorporated in UI for the target population. Moreover, the lag in the design factors as personalization and consistency open a road for future research.

This study aims to investigate the key factors influencing user experience in the design of virtual interactive platforms for the preservation of industrial heritage within the context of digitalization. In the literature review, this paper introduces a theoretical model comprising five latent variables: cultural identity, functional clarity, scenario interactivity, narrative quality, and user experience. To construct and validate the model, the author employed structural equation modeling (SEM) to analyze data from 323 valid questionnaires collected in China. The validation of the SEM model led to conclusions regarding the impact of each latent variable on user experience. The results indicate that cultural identity, functional clarity, scene interactivity, and narrative quality significantly affect user experience and play a critical role in enhancing user experience on virtual platforms. To validate this theoretical framework, the study employs the virtual interactive platform of Hanyang Ironworks as a case study, examining how these factors manifest in practical scenarios and their specific impact on platform design. The findings reveal that a strong sense of cultural identity, clear functional design, interactive scenes, and a well-structured narrative are the core factors that enhance user experience on virtual industrial heritage platforms. This research provides both theoretical support for the digital preservation of industrial heritage and practical insights for the design of virtual platforms. The study improves virtual interactions with industrial heritage and informs future research and applications.

In Indonesia, the number of buses has increased significantly, particularly in major cities. Along with the advancement of mobile technology, people can now purchase bus tickets online using mobile applications. One of the popular online bus ticket booking platforms is RedBus. As one of the widely used applications, it is crucial to focus on User Experience (UX) because it significantly influences user satisfaction, encouraging continued use of the application. However, usability testing of the current RedBus application revealed that users are experiencing several issues, including difficulties in using the app, which leads to low user motivation and dissatisfaction with RedBus services. As a result, a redesign was needed to improve the UX of the RedBus application. Therefore, this study aims to investigate how UX can be improved after a redesign of the application. The redesign process employed the Design Thinking method, which consists of five phases: Empathize, Define, Ideate, Prototype, and Test. UX was measured through usability testing, focusing on effectiveness, efficiency, and user satisfaction. The measurement results of the redesigned RedBus application showed a 44% increase in effectiveness, with efficiency reaching 0.079 goals per second. Additionally, user satisfaction improved by approximately 63% across all criteria. These findings provide practical insights for designers and developers looking to enhance UX in their applications. They underscore the importance of a user-centered approach and demonstrate the effectiveness of Design Thinking as a framework for successful redesigns. Moreover, this research offers a practical guideline on how to measure UX for digital products

Objective Stroke survivors often face barriers to structured physical activity due to physical or cognitive limitations. A recent feasibility trial of the mobile health (mHealth) version of the i-REBOUND programme (Internet-delivered Rehabilitation for Exercise after stroke) showed that it was safe, well-accepted, and accessible, but findings also highlighted aspects of the exercise support needing improvement. This study aimed to refine the mHealth version of i-REBOUND using a structured user-centred design (UCD) approach, and addressing limitations identified in prior feasibility testing. Methods This study applied a collaborative design that followed a three-phase UCD process: (1) review and preparation, using feasibility study data to identify key areas for refinement; (2) define and devise, conducting digital workshops and interviews with stroke survivors ( n = 15) and physiotherapists ( n = 3) to explore experiences and needs; and (3) develop and test, iteratively prototyping and user-testing modified exercise content based on phase 2 findings. Results Key refinements included (1) expanding the exercise components to include a variety of exercises, including seated and hemiplegia specific options; (2) developing new instructional content with embedded explanations of exercise purpose and difficulty modifications; and (3) creating prescribed physiotherapist-led exercise components in the same format as the supervised classes, enabling a more time- and personnel-efficient yet personalised delivery of the programme. Conclusion The refinements, such as seated and hemiplegia-specific exercise options and on-demand physiotherapist-led sessions, highlight how tailored mHealth solutions can better meet the needs of diverse stroke survivors and support sustained engagement. The collaborative process also highlighted the value of early and continuous user involvement.

With the growing awareness to learn deeper about Islam and Quran, there is an increasing trend to learn the Arabic language in Indonesia. While many institutions offer onsite learning platform to learn Arabic, the need for technology-based e-learning Arabic course is increasing as technology in Indonesia advances. The e-learning approach has to be based upon the needs of users to ensure the learning is effective. This study aims to design an online e-learning basic Arabic course using user-centered design (UCD) approach. The methodology employed in this study is mixed methods. The study covers requirements gathering, create design solution, prototyping, and evaluation. Gagne's nine instructional events are used as a theoretical basis for designing Instructional design. Evaluation is done by referring to usability testing method. This study results in an e-learning Arabic course interface that stemmed from user needs and instructional design. The final output has 17 features out of 34 identified user needs.

A virtual tourist counselor expressing intimacy behaviors: A new perspective to create emotion in visitors and offer them a better user experience?

In the era of burgeoning digital technology, healthcare is a challenging transformative change towards virtual and digital platforms. Internet-based healthcare services are emerging as a popular trend within the medical area. User experience (UX) is paramount for the healthcare service, as it significantly influences experience satisfaction and fosters user viscosity. Gaining a profound understanding of users' demands and crafting services that align with their expectations is essential. Consequently, exploring an effective design approach for the digital healthcare service that prioritizes UX along with utilizing a comprehensive evaluation methodology to handle UX data, is of profound importance. This study introduces a design methodology for Internet-based healthcare products grounded in the UX and mental (UX-M) model. Aiming to refine the Internet-based healthcare product design by integrating insights from the experience data, it employs the Delphi-ANP and the fuzzy comprehensive evaluation to determine evaluation indexes and conduct experiential assessments. The UX evaluation results of existing schemes are compared with the proposed design scheme of the intelligent guidance and internet hospital. The findings indicate that the UX evaluation of Internet-based medical services with the proposed method outperforms the existing schemes. On the one hand, UX research of Internet-based healthcare products can significantly enhance service satisfaction for patients utilizing online medical treatments. On the other hand, the analysis of experience-based evaluation empowers designers to refine and improve UX design of Internet-based medical services. Such research endeavors are critical for enhancing the overall quality of service offerings and elevating user satisfaction in the digital healthcare landscape.

Emotional design is an important development trend of interaction design. Emotional design in products plays a key role in enhancing user experience and inducing user emotional resonance. In recent years, based on the user's emotional experience, the design concept of strengthening product emotional design has become a new direction for most designers to improve their design thinking. In the emotional interaction design, the machine needs to capture the user's key information in real time, recognize the user's emotional state, and use a variety of clues to finally determine the appropriate user model. Based on this background, this research uses a deep learning mechanism for more accurate and effective emotion recognition, thereby optimizing the design of the interactive system and improving the user experience. First of all, this research discusses how to use user characteristics such as speech, facial expression, video, heartbeat, etc., to make machines more accurately recognize human emotions. Through the analysis of various characteristics, the speech is selected as the experimental material. Second, a speech-based emotion recognition method is proposed. The mel-Frequency cepstral coefficient (MFCC) of the speech signal is used as the input of the improved long and short-term memory network (ILSTM). To ensure the integrity of the information and the accuracy of the output at the next moment, ILSTM makes peephole connections in the forget gate and input gate of LSTM, and adds the unit state as input data to the threshold layer. The emotional features obtained by ILSTM are input into the attention layer, and the self-attention mechanism is used to calculate the weight of each frame of speech signal. The speech features with higher weights are used to distinguish different emotions and complete the emotion recognition of the speech signal. Experiments on the EMO-DB and CASIA datasets verify the effectiveness of the model for emotion recognition. Finally, the feasibility of emotional interaction system design is discussed.

In this paper we introduce MuiCSer, a conceptual process framework for Multi-disciplinary User-centred Software Engineering (UCSE) processes. UCSE processes strive for the combination of basic principles and practices from software engineering and user-centred design approaches in order to increase the overall user experience with the resulting product. The MuiCSer framework aims to provide a common understanding of important components and associated activities of UCSE processes. As such, the conceptual framework acts as a frame of reference for future research regarding various aspects and concepts related to this kind of processes, including models, development artefacts and tools. We present the MuiCSer process framework and illustrate its instantiation in customized processes for the (re)design of a system. The conceptual framework has been helpful to investigate the role of members of a multi-disciplinary team when realizing artefacts in a model-based approach. In particular process coverage of existing artefact transformation tools has been studied.

In order to increase physician acceptance and use, it is necessary for clinical information systems to better support workflow and connectivity. Towards that end, it is advantageous to develop clinical applications that support a range of platforms and mobile devices. However, differences in design/development approaches, technical limitations, and user interactivity across devices result in inconsistent features and user experiences, limiting functionality, usability, and transfer of training. In the current project, a browser-based physician decision-support and order entry prototype was developed for the Windows desktop and Pocket PC in parallel. Corresponding functionality was implemented on both platforms via an iterative, user-centered design approach that utilized components of the desktop version to create the PocketPC screens. Subsequent physician feedback demonstrated high transfer of training from the desktop version to the PocketPC. The findings from this work can be applied to other multi-platform user interface projects.