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  • https://doi.org/10.52453/aic.v1ioctober.461Copy DOI Icon

Design sentiment classification in educational ai platforms: a case study of uknow.ai using svm

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Abstract

This paper presents a sentiment analysis of user reviews on the Uknow.AI platform, an AI-powered educational tool aimed at assisting students in solving mathematical problems through image recognition. The study utilized a Support Vector Machine (SVM) model to classify user reviews into positive, negative, and neutral sentiments. Data was collected from user reviews on platforms like Google Play, followed by pre-processing steps including tokenization and Term Frequency-Inverse Document Frequency (TF-IDF) for feature extraction. The SVM model was evaluated based on performance metrics such as accuracy, precision, recall, and F1-score. The model achieved an accuracy of 93.42% with a recall of 99.70%, indicating robust performance in sentiment classification. Word cloud visualizations also highlighted dominant positive terms like "bagus" (good) and "membantu" (helpful), emphasizing the overall satisfaction with Uknow.AI's functionality. The study found that 92.6% of the reviews were positive, reflecting the tool’s effectiveness in enhancing student learning. Future research can focus on further improving user experience by addressing any shortcomings.

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