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  • https://doi.org/10.1515/icom-2025-0045Copy DOI Icon

Designing for workplace well-being: a design case study using aromatherapy as a provocation

  • Nov 19, 2025
  • i-com
  • Hussain Abid Syed +3 more
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Abstract

Abstract This paper presents the first design iteration of a case study conducted in a pharmaceutical distribution company to investigate the sociotechnical dimensions of managing stress. Aromatherapy is employed both as a design provocation and as a well-being intervention, aiming to uncover the underlying design imperatives of workplace well-being interventions. We conceptualize the workplace as a sociotechnical infrastructure and emphasize the situated and contextual nature of work practices as central to understanding stress. The case study contributes to HCI research by (1) advancing the understanding of stress as a sociotechnical issue in organizational contexts and (2) offering insights into the design and use of aromatherapy as a non-conventional well-being intervention in the workplace, identifying broader implications and tensions for the design of such technologies.

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