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  • EFFECT OF IMPLEMENTING SUSTAINABLE MANAGEMENT PRACTICES ON CLAIMS MITIGATION IN CONSTRUCTION PROJECTS
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  • https://doi.org/10.14455/10.14455/isec.2022.9(1).sus-08Copy DOI Icon

EFFECT OF IMPLEMENTING SUSTAINABLE MANAGEMENT PRACTICES ON CLAIMS MITIGATION IN CONSTRUCTION PROJECTS

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Abstract

The fragmented management of traditional construction projects, which mainly lacks the integration of project processes, results in schedule delays and cost overruns which often lead to client dissatisfaction, quality defects, and a raise in safety-related accidents. As a result, claims and disputes are most likely to arise between the contracting parties that can be extremely expensive and may severely impact the project performance. Numerous studies have investigated the impact of integrating sustainable management practices (SMPs) in construction projects on specific project performance objectives, such as cost, time, and quality; however, there is a need to investigate the effect of implementing SMPs on claims and dispute resolution. This research aims to fill the existing literature gap by identifying correlations between implementing SMPs and the frequency and severity of claims and disputes that may arise in construction projects. To achieve this goal, 25 SMP and 13 common construction claims were extracted based on an extensive literature review. A 5 point Likert-scale questionnaire was developed and administered to construction professionals to explore the aforementioned correlations. A total of 93 responses were received through online data collection. The research results demonstrate that empowering communication and collaboration among project stakeholders at early stages of the construction phase can significantly mitigate the occurrence of claims. This paper contributes in providing construction professionals with recommendations to improve construction sites’ performance and reduce claims.

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