Improving Bert Model Accuracy for Uni-modal Aspect-Based Sentiment Analysis Task

Sentiment analysis (SA) is one of the most active and rapidly developing research areas in both information retrieval and text mining fields of computer science. SA is the process of analysing, handling, generalizing, and reasoning about user sentiments, opinions, and emotions hidden within the text by using sentiment. There are various categories of levels of SA: (1) document-level, (2) sentence-level, and (3) aspect-level. This paper is focused on sorting out some Aspect-based sentiment analysis (ABSA) works. ABSA is one of the primary tasks in sentiment analysis, which involves identifying the expression of an opinion or sensation of an object in a particular dimension or feature. ABSA involves two primary subtasks: (1) aspect extraction and (2) aspect-based sentiment classification. In contrast to document-and sentence-based sentiment analysis, ABSA simultaneously considers sentiment and target information. Generally, the ABSA methods can be categorized into Transformer based ABSA and Graph Neural Network based ABSA. This paper introduces some popular frameworks, datasets, and evaluation metrics of ABSA tasks based on the above-proposed classification and methodology.

Sentiment analysis is becoming rapidly important for exploring social media Bangla text. The lack of sufficient resources is considered to be an important challenge for Aspect Based Sentiment Analysis (ABSA) of the Bangla language. The ABSA is a technique that divides the text and defines its sentiment based on its aspects. In this paper, we developed a high-quality Bangla ABSA annotated dataset namely BANGLA_ABSA. The datasets are labelled with aspects category and their respective sentiment polarity to do the ABSA task in Bangla. Four open domains namely Restaurant, Movie, Mobile phone, and Car are considered to make the dataset. The datasets are called Restaurant_ABSA, Movie_ABSA, Mobile_phone_ABSA, and Car_ABSA respectively that contain 801, 800, 975, and 1149 comments. All the comments are either complex or compound sentences. We created the dataset manually and annotated the same by exerting opinions. We organized the dataset as three tuples in Excel format namely 〈Id, Comment, {Aspect category, Sentiment Polarity}〉. These data are very important that facilitate the efficient handling of sentiment for any machine learning and deep learning research, especially for Bangla text.

The analysis of the opinions of customers and users has been always of great interest in supporting decision-making in many fields, especially in marketing. Sentiment analysis (SA) is the umbrella term for techniques and approaches that analyze user’s sentiments, emotions, opinions in text or other media. The need for a better understanding of these opinions paved the way to novel approaches that focus on the analysis of the sentiment related to specific features of a product, giving birth to the field of aspect-based sentiment analysis (ABSA). Although the increasing interest in this discipline, there is still confusion regarding the basic concepts of ABSA: terms like sentiment, affect, emotion, opinion, are used as synonyms while they represent different concepts. This often leads to an incorrect analysis of the users’ opinions.This work presents an overview of the state-of-the-art techniques and approaches for ABSA, highlighting the main critical issues related to current trends in this field. Following this analysis, a new reference model for SA and ABSA, namely the KnowMIS-ABSA model, is proposed. The model is grounded on the consideration that sentiment, affect, emotion and opinion are very different concepts and that it is profoundly wrong to use the same metric and the same technique to measure them. Accordingly, we argue that different tools and metrics should be adopted to measure each of the dimensions of an opinion. A qualitative case study, regarding product reviews, is proposed to motivate the advantages of the KnowMIS-ABSA model.

Consumer opinions on purchased products significantly influence the number of purchases on ecommerce platforms. Sentiment analysis of these opinions assists both consumers and companies in making informed decisions. Currently, consumers judiciously evaluate different aspects of a product to guarantee it meets their requirements. Consequently, performing sentiment analysis on various product aspects can aid consumers select the precise product and support companies in meeting on areas that prerequisite upgrading. This study recommends a systematic and expandable method to aspect-based sentiment analysis of user reviews for electrical devices like computers, mobile phones, and headphones. Through an amalgamation of advanced preprocessing, sentence-level segmentation by means of transformer-based models, and similarity-based aspect detection, the system is competent of extracting fine-grained sentiment for each product aspect. A hybrid sentiment classification strategy employing both BERT and VADER certifies robustness and accurateness in sentiment detection, while the structured transformation of data into a multi-label format permits for efficient model training. The proposed Bi-LSTM architecture with an integrated attention mechanism boosts sentiment prediction by concentrating on the utmost pertinent parts of each sentence, directing to better-quality performance across evaluation metrics, including accuracy, precision, recall, and F1-score. The exploration offers a comparative study of the performance of aspect-based sentiment analysis using a standard Bi-LSTM model versus a Bi-LSTM model with an attention mechanism, applied to analyse the reviews of three diverse products. The outcomes explains that the Bidirectional Long Short-Term Memory (Bi-LSTM) model with an attention mechanism outpaces the Bidirectional Long Short-Term Memory (Bi-LSTM) in terms of accuracy, precision, recall, and F1-score. The investigation validates the efficiency of merging NLP techniques and deep learning to deliver understandings from product reviews, presenting beneficial assistance to consumers by aiding to make informed decisions and focus on companies directing to improve their offerings based on targeted feedback.

Reading massive amounts of user-generated text and pulling out the relevant aspects and opinions is a complicated process. Summaries, on the other hand, help busy people who only have a little bit of time to read get the gist of the information quickly. Text summarization is the process of taking the original text and making a shorter version of it that still has all of its informational value and main idea. Humans have a hard time summarizing long texts by hand. Different ways to summarize a text can be put into groups based on the more general techniques of extractive and abstractive summarization. The research paper discusses the need for generating aspect-based summaries and Sentiment analysis. A framework is proposed based on extracting coherent aspects from the reviews and applying the extractive summarization method to generate summaries. In addition, providing insights into the reviews of tourist attractions by using aspect-based sentiment analysis. The results are evaluated using crowdsourcing, Fairsumm, and Centroid method. The crowdsourcing method gives the best result on aspect-based summaries.

A Pre-Trained Model for Aspect-based Sentiment Analysis Task: using Online Social Networking

Background: Mobile app usage is increasing in the digital age, with Ride-Hailing app becoming the primary example of this trend. To obtain valuable understanding of how people perceive and interact with mobile app, user reviews on platforms such as Google Play are usually analyzed. This analysis can assist developers to identify areas for improvement in both Ride-hailing and Google Play App. A promising method that can be used to analyze user perception in this instance is Aspect-Based Sentiment Analysis (ABSA). Objective: This research aimed to apply ABSA to user reviews using Bidirectional Encoder Representations from Transformers (BERT) models. In this context, aspect identification and topic modeling were performed by using Latent Dirichlet Allocation (LDA). The model extracted topics from the reviews and used Generative Artificial Intelligence (GenAI) to define the aspects of the topics to further enhance the analysis. For consistency and accuracy, the method included sentiment annotation by a human annotator. Methods: A total of two datasets were used in this research, with the first collected by scraping user reviews of Ride-Hailing App while the second was obtained from Kaggle, and to identify relevant topics, modeling was performed using LDA. These topics were then categorized into aspects using GenAI, covering areas, such as customer experience, service, payment, app features, task management, and event management. Subsequently, sentiment labeling was conducted using human annotators to provide a reliable baseline. BERT model was then used to classify sentiment with aspect hints, and the evaluation included calculations of accuracy, precision, recall, and F1-score. Results: The results showed that BERT model achieved the highest accuracy of 97% in sentiment analysis across all datasets. Conclusion: This research provided valuable understanding of user experience and established a strong ABSA framework for analyzing user reviews using LDA, Aspect Annotation, GenAI, and BERT sentiment models. Future research could expand this method to other app categories and incorporate real-time ABSA for continuous monitoring and dynamic feedback. Keywords: User Reviews, Aspect-Based Sentiment Analysis (ABSA), Sentiment Analysis, Topic Modeling, Generative Artificial Intelligence (GenAI)

Sentiment analysis or opinion mining used to capture the community's attitude who have experienced the specific service/product. Sentiment analysis usually concentrates to classify the opinion of whole document or sentence. However, in most comments, users often express their opinions on different aspects of the mentioned entity rather than express general sentiments on entire document. In this case, using aspect-based sentiment analysis (ABSA) is a solution. ABSA emphases on extracting and synthesizing sentiments on particular aspects of entities in opinion text. The previous studies have difficulty working with aspect extraction and sentiment polarity classification in multiple domains of review. We offer an innovative deep learning approach with the integrated construction of bidirectional Long Short Term Memory (BiLSTM) and Convolutional Neural Network (CNN) for multidomain ABSA in this article. Our system finished the following tasks: domain classification, aspect extraction and opinion determination of aspect in the document. Besides applying GloVe word embedding for input sentences from mixed Laptop_Restaurant domain of the SemEval 2016 dataset, we also use the additional layer of POS to pick out the word morphological attributes before feeding to the CNN_BiLSTM architecture to enhance the flexibility and precision of our suggested model. Through experiment, we found that our proposed model has performed the above mentioned tasks of domain classification, aspect and sentiment extraction concurrently on a mixed domain dataset and achieved the positive results compared to previous models that were performed only on separated domain dataset.

The emergence of various e-commerce sites has led to an increase in review sites for various services and products. People nowadays easily get information about products and services that will be used through reviews. Here sentiment analysis plays an important role in classifying the polarity of product reviews. However, with a large number of reviews, a sentiment analysis that only gives overall polarity is not sufficient. This will make it difficult to find the reviews of certain aspects (features) of the product. Aspect-based sentiment analysis as fine-grained sentiment analysis is able to provide specific polarity for each aspect contained in a sentence. Various kinds of development methods have been carried out to provide accurate results in aspect-based sentiment analysis. This paper will discuss the various deep learning methods that have been carried out and provide the possibility of research that can be carried out from Aspect-Based Sentiment Analysis.

In the ever-expanding digital landscape, the abundance of user-generated content on consumer platforms such as Booking and TripAdvisor offers a rich source of information for both travellers and hoteliers. Sentiment analysis, a fundamental research task of natural language processing (NLP) is used for mining sentiments and opinions within this vast reservoir of text reviews. A more specific type of sentiment analysis, i.e., aspect-based sentiment analysis (ABSA), is used when processing customer reviews is required. In ABSA, we aim to capture aspect-level sentiments and intricate relationships between various aspects within reviews. This article proposes a novel approach to ABSA by introducing a novel technique of word sense disambiguation (WSD) and integrating it with the Transformer architecture bidirectional encoder representations from Transformers (BERT) and graph convolutional networks (GCNs). The proposed approach resolves the intriguing ambiguities of the words and represents the review data as a complex graph structure, facilitating the modeling of intricate relationships between different aspects. The combination of bidirectional long short-term memory (BiLSTM) and GCN proves effective in capturing inter-dependencies among various aspects, providing a nuanced understanding of customer sentiments. The experiments are conducted on the RABSA dataset (an enhanced and richer hotel review data collection), and results demonstrate that our approach outperforms previous baselines, showcasing the effectiveness of integrating WSD in ABSA. Furthermore, an ablation study confirms the significant contribution of the WSD module to the overall performance. Moreover, we explore different similarity measures and find that cosine similarity yields the best results when identifying the real sense of a word in a given sentence using WordNet. The findings of our work and future work related to our work create lots of interest for people in the tourism and hospitality industry. This research gives another boost to the concept of the potential of NLP techniques in sentiment analysis. It emphasizes that if we combine the potential of NLP techniques along with state-of-the-art machine learning frameworks, we can shape the future of this field.

Semantics perception and refinement network for aspect-based sentiment analysis

In the expanding field of sentiment analysis, the integration of personality prediction into aspect-based sentiment analysis (ABSA) represents a novel and promising approach to enhance the accuracy and depth of sentiment detection. This paper proposes a unique framework that leverages the Big Five personality traits (Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism) alongside Long Short-Term Memory (LSTM) networks, under a multitask learning paradigm, to improve the performance of ABSA. This is, to the best of knowledge, the first work considering the use of personality traits as auxiliary tasks in order to capture the manifold subtle ways in which personality would influence the expression of sentiment towards the different aspects of products or services. And then, model uses the LSTM component to model the sequential character of the text, which makes the extraction accurate in terms of the aspect terms and sentiment polarities. The proposed model designs a multitask learning strategy simultaneously to predict sentiments and personality traits. Such joint learning will allow enhancing the model's understanding of textual context and sentiment expression. Thorough experiments on many benchmark datasets show that the proposed approach is competitive with the state of the art for the aspect-based sentiment analysis and provides some of the deepest insights into personality predictions. Model has obtained F1-scores of 79.78%, 83.67%, and 88.80 % on the Twitter, Laptop, and Restaurant datasets, respectively. These results highlight a significant improvement over existing methods in the literature. For instance, our model outperformed traditional approaches like RAM, which achieved 69.36% on the Twitter dataset, and even advanced techniques such as DualGCN+Bert, which scored 77.4% on Twitter. It can be generally concluded that this research finally opens the way to a new and meaningful opportunity for sentiment analysis applications: integrated into ABSA models, personality prediction advances applications ranging from personalized recommendation systems to the nuance market analysis tools. As far as we know this study is the first attempt to utilise personality feature to enhance sentiment prediction tasks.

Aspect based sentiment analysis (ABSA) is a fine-grained sentiment analysis task, whose main goal is to identify the sentiment polarity of an aspect in a sentence. A sentence may contain many different aspects, each of which may have different sentiment polarities. Based on the current researches in this area, ABSA can be divided into two subtasks: aspect-category sentiment analysis (ACSA) and aspect-term sentiment analysis (ATSA). In the past, more commonly used method is to adopt the time serial algorithm such as Long Short-Term Memory (LSTM) or Recurrent Neural Network (RNN), which usually needs more training time and has complex structures. Moreover, many previous models lack the abilities to effectively learn the internal structure features of sentences. For ABSA, sometimes the sentence structure may significantly affect the final classification results. However, we found the excellent performance of self-attention algorithm and gating mechanism in some other related researches. Therefore, to solve the problems above, we build a new model based on gating mechanism, combined with convolutional neural networks (CNN) and self-attention mechanism. First, we use self-attention to extract the structural feature of the input, and integrate it with the features of the original sentence extracted by CNN. On such basis, we further combine the aspect-category or aspect-term of the input sentence to form the final sentiment feature. Experiments on SemEval datasets show the performance of our models and the effectiveness of the model is proved.

Social networking sites are now entered into the mainstream media landscape and cover a broad demographic spectrum of Internet users. Users post real time messages about their opinions on different topics and current issues, complain and express sentiments for products they use in their daily life. Such users have produced extensive online user-generated content and attracted business firms to consider it as a valuable input for their business processes. But this rapid growth in data size has posted many challenges in accessing, managing, analyzing, and integrating the data in networking, management, computational, and statistical sciences. This paper proposes a framework for analyzing the online data produced by the social networking site, twitter. The proposed Jen-Ton framework collects, pre-processes and analyses the sentiment present in the tweets and prepares the aspect based sentiment analysis for a product. This framework uses three techniques namely, Imputation of Missing Sentiment (IMS), Aspect based Sentiment Analysis using Fuzzy Logic (ASFuL) and Aspect based SenTiment Analysis using Clustering with Genetic Algorithm (ASTA-CGA) for enhancing the accuracy of the aspect based sentiment analysis in big data.

Aspect-based sentiment analysis is a fine-grained sentiment analysis that focuses on the sentiment polarity of different aspects of text, and most current research methods use a combination of dependent syntactic analysis and graphical neural networks. In this paper, a graph attention network aspect-based sentiment analysis model based on the weighting of dependencies (WGAT) is designed to address the problem in that traditional models do not sufficiently analyse the types of syntactic dependencies; in the proposed model, graph attention networks can be weighted and averaged according to the importance of different nodes when aggregating information. The model first transforms the input text into a low-dimensional word vector through pretraining, while generating a dependency syntax graph by analysing the dependency syntax of the input text and constructing a dependency weighted adjacency matrix according to the importance of different dependencies in the graph. The word vector and the dependency weighted adjacency matrix are then fed into a graph attention network for feature extraction, and sentiment polarity is predicted through the classification layer. The model can focus on syntactic dependencies that are more important for sentiment classification during training, and the results of the comparison experiments on the Semeval-2014 laptop and restaurant datasets and the ACL-14 Twitter social comment dataset show that the WGAT model has significantly improved accuracy and F1 values compared to other baseline models, validating its effectiveness in aspect-level sentiment analysis tasks.