Measurement of User Satisfaction for Gamification-based Programming E-Learning Platform using End-user Computing Satisfaction Method

Academic Information System is a system that collects and processes data into useful information for users. This research aims to determine the level of user satisfaction of Web-Based Academic Information Systems at Al-Kamal Institute of Science and Technology. The research model uses quantitative by using a descriptive approach. The measuring of user satisfaction uses an End-User Computing Satisfaction (EUCS) method. The variables in this research are accuracy, content, format, timeliness, and ease of use. Data collection uses a questionnaire by 12 questions with the sum of data samples are 135 respondents. The results show that the overall level of user satisfaction averaged 2.99 at level 3 (neutral). The variables considered good are timeliness and ease of use, while for content, format, and accuracy still need improvement and redevelopment. The results of this research can be used as an evaluation material to develop the academic information systems in the future.

Website Information System Praktek Kerja Lapangan (PKL) Faculty of Informatics Telkom Institute of Technology Purwokerto is a website designed for students which has a function for the purposes of data collection in the implementation of PKl. But from the entire menu provided, there are some menus that can not be used optimally so it is questionable how the level of satisfaction from the website. The purpose of this study is to determine the level of user satisfaction and identify what factors are the constraints of users in using the website so as to know what suggestions are appropriate to be developed. This study uses the approach of EUCS (End User Computing Satisfaction) method which has 5 attributes, namely content, accuracy, format, ease of use, and timeliness. The sample measurement conducted in this study using slovin formula with respondents of 86 students who have used the website PKL Faculty of Informatics. Respondents answers were measured using a likert scale with data that first measured the validity test and reliability test using SPSS software. Then the results obtained are the average value of the overall user was satisfied with obtaining an average satisfaction score of 3.5. Attribute content obtain an average value of 3.6 that is satisfied category, attribute accuracy obtain an average value of 4.2 that is very satisfied, attribute format obtain a number 3.4 that is satisfied, attribute ease of use obtain a number 3.4 that is satisfied, attribute timeliness obtain a number 3.4 that is satisfied

Background. Education has undergone a significant transformation due to digital technology, which has increased its flexibility, accessibility, and engagement. With gamifikasi strategies that increase user engagement, the Duolingo app is a highly preferred language learning resource, especially for learning English. Purpose. The System Usability Scale (SUS) and End User Computing Satisfaction (EUCS) methods will be used in this study to evaluate the usability and user satisfaction of the Duolingo program. Method. 404 respondents were obtained for this study using a quantitative approach using the Slovin formula sampling technique. Ten SUS items and five components of EUCS, content, accuracy, format, ease of use, and timeliness were included in the online survey used to collect the data. Descriptive statistics were used in the analysis to assess SUS and EUCS scores. Result. The app has a good usability level, with an average SUS score of 78.86 (grade B+). The five components, content (4.4), accuracy (4.2), format (4.5), ease of use (4.5), and timeliness (4.4), produced excellent results for EUCS. Most respondents were between the ages of 18 and 24, and they spent an average of less than 30 minutes a day. Conclusion. Particularly when it comes to usability and interface design, Duolingo offers a positive user experience and high satisfaction. Its gamifikasi strategy increases the effectiveness and engagement of English learning, especially for younger users.

TIX ID is an official application from PT Nusantara Elang Sejahtera, and was released to meet the needs of users among the people of Depok. The purpose of this study is to find out whether there is an influence of content, accurancy, format, ease of use and timeliness on the satisfaction of TIX ID application users and to find out whether there is an influence on the level of satisfaction of TIX ID application users as a medium for booking cinema tickets. The method used in this study is End User Computing Satisfaction (EUCS) which consists of five factors, namely: content, accuracy, form, ease of use, and timeliness. The data collection process was carried out by distributing questionnaires to people who use the TIX ID application in Depok. The sampling technique uses random sampling. The data processing method carried out in this study uses validity tests, reliability tests, and hypothesis tests processed using SPSS software. The results of hypothesis testing there are 4 variables that have an effect, namely accuracy, format, ease of, timeliness and there is 1 variable that has no effect, namely content. Based on the correlation analysis, R2 of 0.657 showed that the satisfaction variable could be explained by the variables content, accuracy, format, ease of use and timeliness of 65.7%

SIPLO is information system created and developed in order to manage academic activity scheduling data so that it can make it easier for users in intranet and internet campus academic activities. This study aims to determine the level of satisfaction of the Sistem Informasi Terpadu Program Studi (SIPLO) using the End User Computing Satisfaction (EUCS) model which includes 5 variables, namely content, accuracy, format, easy of use and timeliness. The results of the study showed that the satisfaction level of SIPLO users was 24% very satisfied, 52% satisfied, 21% quite satisfied, 2% dissatisfied and 1% very dissatisfied. The results of the hypothesis test showed that 5 variables had an effect on satisfaction and the hypothesis was accepted while the other 2 variables had no effect on satisfaction and the hypothesis was rejected.

Collaborative learning enhances learning achievement and encourages student's responsibility of learning. Student Team Achievement Divisions (STAD) activity is a Collaborative learning in which small groups of students with different learning abilities work together to achieve common learning goal. In this work, design and reflections of STAD activity carried out for teaching a Web Programming course will be discussed. Relevantly, the quantitative and qualitative analysis results obtained by carrying out STAD activity demonstrates the positive impact of this methodology suitable for teaching a Web Programming course.

Elearning is the implementation of information technology in learning. Elearning was used in courses in Introduction to Business and Management, Business Process Management and Ebusiness. This study aims to use the Technology Acceptance model (TAM) to measure the level of user satisfaction. TAM method is used to determine the relationship between content, accuracy, format, ease of use, timelines, organizational support, user attitudes towards the information system (user attitude towards information). system) and perceived attitude of top management on the level of satisfaction of using e-learning on learning business courses and management at the Faculty of Computer Science, Duta Bangsa University Surakarta. This research is a descriptive study using the modified End User Computing Satisfaction (EUCS) approach method. The results of the evaluation study show that the 5 variables (content), the level of accuracy of the system, format, easy of use, and timeliness significantly influence user satisfaction. While organizational support variables have a significant effect on user satifaction but variable usser attitude toward information system and perceived attitude of top management has an effect but not significant to the support organization.
 
 Key words : elearning, user satisfaction, technology acceptance model, end user computing satisfaction.

User satisfaction can impact reuse and foster user loyalty. If users feel dissatisfied, they may potentially switch to other competitors. This can impact the sustainability of the company in the future, particularly for Maxim, an online transportation company. Therefore, it is crucial for the company to understand user satisfaction levels to improve specific aspects and achieve desired user satisfaction. This research aims to determine the satisfaction levels of young generation with the Maxim app in Jakarta using the End User Computing Satisfaction (EUCS) approach. EUCS is used to measure the satisfaction of end users with the Maxim application system. An online questionnaire was distributed through Google Form, gathering data from 100 respondents who have used the Maxim app in Jakarta. The data was analyzed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). From the CSI calculation, it was found that the level of satisfaction of young generation users on the Maxim application in Jakarta obtained the “Satisfied” criteria. Furthermore, IPA results indicated that improving the effectiveness of the screen display and ensuring prompt driver allocation in the app were prioritized for Maxim. Easy menu navigation, user-friendly interface design, easy-to-use features, and displaying real-time information in the app were identified as aspects to maintain, as users rated these aspects as important and satisfied. Thus, this research is expected to assist the company in improving user satisfaction by identifying areas for improvement to increase the effectiveness and quality of user experience when using the Maxim app.

Water Supply and Sanitation has been a priority of Government of Nepal. Various types of urban and rural water supply and sanitation projects are now being implemented within the Government, private and NGO sectors. The normal practice of measurement of satisfaction by service providers is to measure consumers’ satisfaction on past performance. The survey design could vary from survey questions to unstructured interviews and everything in between using comparative and non-comparative scales. In comparative scaling, the respondents are asked to compare one product against the other while non-comparative scaling is used to evaluate a single product. In this study, Likert Scales is used in this study for measurement of customer satisfaction on water supply. The higher level of satisfaction with water supply is expected to be positively related to several factors such as satisfaction with water quality, and other parameters such as hours and timings of water supply, tap pressure, quantity of water supplied, responsiveness and communication of management and water tariff. The respondents’ level of satisfaction indicates that about 41 percent of respondents were neutral, they were neither satisfied nor dissatisfied with water services, while about 36 percent of respondents were satisfied with water services. The satisfaction scale of overall satisfaction with water services was 3.29 while 1.0 indicates strongly not satisfied while 5.0 indicate strongly satisfied. The various aspects that influence satisfaction among users which include hours and timings of water supply, tap pressure, quantity of water supplied, responsiveness and communication of management and water tariff as well as redresses of customer complaints have been examined. This study focused on the users’ satisfaction of Lekhnath small town water supply and sanitation project and the study was undertaken to analyze the current users’ satisfaction of the Lekhnath small town water supply and sanitation project. The result showed that the satisfaction level of users’ is above neutral but these were not in satisfying level. The characteristics/aspects of the service that contributed to users’ satisfaction including hours and timing, pressure, quantity and quality of water while there was slightly less satisfaction with regard to complaints about water supply.

This research aims to measure the usability level of users of the Online Public Access Catalog (OPAC) application as an information retrieval tool for users at the North Sumatra State Islamic University (UINSU) Library. Online Public Access Catalog (OPAC) is a computer-based installed catalog system that can be used by users to browse catalog data to ensure the availability of collections needed by users whether the library stores certain works to obtain information and their location in the library. The method used in this research is the System Usability Scale (SUS) which was developed by John Brooke since 1986 and SUS is a usability scale that is reliable, popular, effective and cheap. Researchers used the SUS method to measure the usability level of OPAC application users in the UINSU library by asking 10 questions to 60 users. By knowing the level of user satisfaction, we can also find out whether the application is suitable for use and running well. The results of calculations from 60 respondents were obtained by researchers using the SUS method, getting a score of 62.3, falling into the OK category and grade D. These results show that the level of satisfaction of users of the OPAC application in the UINSU library is sufficient and needs to be improved.

The implementation of Electronic Medical Records (EMR) in outpatient services aims to improve the efficiency, accuracy, and accessibility of clinical information. However, the effectiveness of such systems is highly dependent on user satisfaction. This study evaluated the satisfaction of health personnel using outpatient EMR at Sultan Fatah Regional Hospital, Indonesia, by employing the End User Computing Satisfaction (EUCS) model. The research addressed issues related to incomplete data, low system responsiveness, and interface usability that may affect the quality of service delivery. A qualitative descriptive method was used, involving in-depth interviews, direct observations, and document analysis from 21 informants selected purposively across multiple service units. The EUCS dimensions—content, accuracy, format, ease of use, and timeliness—were used to assess user experience. The findings indicate that users encountered problems such as incomplete patient data and duplicate records (accuracy), non-intuitive interfaces (format and ease of use), and delays in accessing medical information (timeliness). Observations and documentation review further revealed a reliance on manual backups and inconsistencies between digital and physical records. Overall, the study highlights the need for better data integration, enhanced user training, interface redesign, and system infrastructure upgrades to ensure real-time and comprehensive EMR usage. The study concludes that addressing technical and human factors through the EUCS model can enhance user satisfaction and system utilization in outpatient healthcare settings.

Higher education institutions' wireless networks have different roles and network requirements, ranging from educational platforms and informative consultations. Currently, the inefficient use of network resources, poor wireless planning, and other factors, affect having a robust and stable network platform. Different authors have investigated the various strategies for the optimization of wireless infrastructures. Still, most of the cases studied aim to improve traditional performance variables without considering maximizing the level of user satisfaction, which represents a flaw that this research paper hopes to solve through SDWN and a predictive model. The authors will determine an appropriate methodology to estimate the user's level of satisfaction through an algorithm or predictive model based on nonlinear multiple regression supported on network performance variables, making a characterization of the project's environment analyzing the wireless conditions. The investigation phases will follow the life cycle guidelines defined by the Cisco PPDIOO methodology (Prepare, Plan, Design, Implement, Operate, Optimize). As a result, it is expected that the project will be the beginning of academic research that will help create strategies to optimize the WiFi network of any educational institution to maximize user satisfaction. In short, the optimization process provides the network with differentiating factors through a modular design with variable modification of parameters according to the users' requirements and needs.

The dimensionality of the user satisfaction construct is an important theoretical issue that has received considerable attention. Focusing on end users who directly interact with application software, Doll and Torkzadeah (1988) develop a 12-item application specific instrument for providing an overall assessment of end-user computing satisfaction (EUCS). They also contend that EUCS is comprised of five component measures (content, accuracy, format, ease of use, timeliness) that explain the construct and permit more precision in formulating and testing research hypotheses. The acceptance of the EUCS as a standardized instrument requires confirmation that it explains and measures the user satisfaction construct.Based on a sample of 409 respondents from 18 organizations, this research uses confirmatory factor analysis (LISREL) to test alternative models of underlying factor structure and assess the reliability and validity of factors and items. Without respecifying the model, the results provide some support for Doll and Torkzadeh's proposed model of the five first-order factors and one second-order (higher-order) factor. Thus the evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.

Purpose Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online banking adoption, not on users' satisfaction with use. This paper aims to test and validate the End‐User Computing Satisfaction (EUCS) model in order to investigate online banking users' satisfaction with the service. Design/methodology/approach A survey ( n =268) was carried out using convenience sampling. An exploratory factor analysis followed by a confirmatory factor analysis run in LISREL 8.7 is used to test the validity of the model in an online banking context. Findings The survey results support three constructs (content, ease of use, accuracy) from the original model, indicating that the modified EUCS model labelled EUCS2 can be utilized in analyzing user satisfaction with online banking among private customers. Research limitations/implications The obtained model suffered from two cross‐loadings between individual items. Another limitation concerns the sample obtained. Therefore, future studies should test the model with larger samples to verify the model in this context. Practical implications Findings of the study indicate that banks could improve end‐user computing satisfaction with online banking by concentrating on the three constructs obtained from the analyses. Moreover, the results indicate that banks can increase satisfaction of online banking services by personalising the service, allowing easier and more convenient use experience. Originality/value The paper makes a significant contribution by testing and modifying the EUCS model in the online banking context.

Doll and Tofkzadeh (1988) developed their measure of End-User Computing Satisfaction because ‘decision analysis’ (examination of specific uses of computer applications in decision making) is “generally not feasible” (p. 259) but that satisfaction is a reasonable surrogate for assessing use. Doll and Tofkzadeh claim evidence from other studies support an expectation that satisfaction leads to use (as opposed to use leading to satisfaction. The Doll and Tofkzadeh study focused more on broad notions of systems and applications (Mini or mainframes, Micro-computer applications, Analysis, and Monitor applications). The End-User Computing Satisfaction scale is multidimensional instrument. Doll and Tofkzadeh (1988) started with 40 items and reduced those first to 18 items and then reduced the scale further to a final set of 12 items. The dimensions of the End-User Satisfaction scale are Content, Accuracy, Format, Ease of use, and Timeliness.