Methodology of automated quality management

Commercial enterprises operate not only in the conditions of military operations on the territory of the country, but also based on the growing need to transition from the traditional trade model to an electronic one due to the gradual increase in the share of the digital economy in Ukraine as well. The specified circumstances require a review of the principles of security activities in order to preserve business and create favorable conditions for the implementation of digital transformation in the conditions of each trade enterprise in accordance with the actual conditions of operation. Restructuring of security activities must begin with the formation or improvement of the appropriate management system. The purpose of the study was to clarify the essence of the concept of "security management system of a trading enterprise" as a basis for creating safe conditions for transformational changes in the activities of Ukrainian trading enterprises. In order to form the theoretical foundations of building a system of managing the security activities of a trading enterprise, the following methods were applied: induction and deduction, comparison and systematization – in the study of the essential characteristics of the terms "system" and "management system"; synthesis and analysis – for positioning the security activity management system within the enterprise management system; morphological analysis – to clarify the content of the main components of the security activity management system of a trading enterprise; graphic – for visual representation of theoretical and methodical material; abstract-logical – for theoretical generalizations and research conclusions. In order to create an appropriate theoretical framework, key approaches to the basic concepts, i.e. "system" and "management system", are defined. The author's interpretation of the term "security management system of a trading enterprise" is formulated, under which it is proposed to understand the organizational complex that forms the necessary and constantly updated, taking into account the change in the internal environment and the external security situation, the basis for exercising managerial influence, thanks to coordination with external security subjects in relation to security objects and subjects of the external environment, in order to fulfill the assigned tasks within the scope of security activities. The results obtained within the scope of the conducted research deepen the understanding of the security activity management system of the trading enterprise and fully take into account the specifics of their functioning and development trends.

The given article regards the theoretical approaches to ensuring the quality of high education by means of institutional audit. Emphasis is placed on the need to provide quality educational services in a civilized society, in accordance with which the importance of institutional audit in Ukrainian legislation is determined. The audit is designed to ensure the quality of educational services in general secondary education, so its active implementation in the educational process is the key to effective development of the educational sphere. The quality of education is a basis for ensuring and improving the quality of human life, which is the key objective of the state. The article analyzes the scientific views on the notion of “quality of education” and addresses the legislative interpretation of the quality of education and tools for its provision. Having analyzed the scientific notion of “quality of education”, we consider the following definition to be the most appropriate: the quality of education is a multifaceted model of social standards and requirements related to a personality, which changes in the course of time; to the educational environment where the personality’s development and improvement takes place; and to the system of education that implements it at certain stages of the personality’s learning. On a legislative level, the system of education quality management includes the following components: − system of quality management in educational institutions (internal system of education quality management); − external system of education quality management; − system of quality management of the activity of managerial bodies and institutions in charge of external education quality management. Institutional audit as a tool for ensuring the quality of education is aimed at helping schools to become more efficient and to further develop and sustain an education quality culture that is based on transparency, innovation and partnership of all the participants of the educational process.

The article explores the role of knowledge management technologies in the digital transformation of quality management systems in food industry enterprises. It substantiates that knowledge has become a key strategic resource ensuring competitiveness, innovativeness, and sustainability of production in the context of globalization and the digital economy. The study demonstrates that an effective quality management system cannot function without integrating knowledge-based technologies that form the foundation of corporate memory, promote staff learning, experience exchange, and support informed managerial decision-making. Based on the analysis of classical theoretical approaches (Nonaka, Davenport, Probst), the essence of knowledge management is defined as a continuous cycle of creating, sharing, and applying knowledge within the production environment. International standards ISO 9001:2015, HACCP, IFS, and BRC are considered as institutional frameworks that regulate the processes of formalizing, preserving, and exchanging organizational knowledge. The paper identifies the key tools of knowledge management, including ERP systems, CRM platforms, data warehouses, expert systems, and AI/ML technologies. It is proven that their implementation enhances process transparency, reduces error risks, and enables the creation of intelligent quality management systems (Quality 4.0). The experience of leading global companies such as Nestlé, Danone, Unilever, and Cargill, as well as Ukrainian enterprises such as MHP, Halychyna, and Kernel, is analyzed to demonstrate practical realization of knowledge-oriented digital strategies in production processes. The research highlights that the integration of digital technologies and systematic knowledge management forms a dynamic development ecosystem where information is transformed into knowledge, and knowledge – into strategic decisions. Future research directions include developing methodologies for assessing the efficiency of knowledge-based technologies and creating maturity models for evaluating the digital transformation level of food industry enterprises.

The article examines the role of personnel in the development of the quality management system of machine-building enterprises in Ukraine in the context of martial law and the worsening personnel crisis. It is argued that the quality management system is a comprehensive management technology aimed not only at controlling product quality, but also at ensuring the effectiveness of production and economic activities and the sustainable development of enterprises. Scientific approaches to interpreting the essence of the quality management system are summarized, which made it possible to highlight its systemic, integrated, and process-oriented nature, as well as to determine the key importance of the human factor in its functioning. The basic principles of the quality management system have been analyzed, and it has been established that the principle of staff involvement plays a decisive role in the practical implementation of other principles, in particular customer focus, process and system approaches, continuous improvement, and fact-based management decisions. The dynamics of staffing and labor productivity at Ukrainian machine-building enterprises in 2021–2024 were studied, revealing a steady trend toward staff reductions and a simultaneous increase in output per employee due to the intensification of labor, automation of production processes, and increased requirements for professional competence of employees. Key problems of staffing in machine-building enterprises during the period of martial law have been identified, including the outflow of qualified personnel, decreased motivation, increased occupational safety risks, and limited opportunities for professional development. It is argued that under such conditions, the effectiveness of the quality management system largely depends on the level of staff involvement, the development of their competencies, and the formation of a culture of responsibility for quality. A mechanism for integrating employees into the quality management system of machine-building enterprises is proposed, aimed at activating staff participation in process improvement, combining motivational tools with quality indicators, and ensuring the sustainability of enterprises in crisis conditions.

Purpose The literature highlights the relevance of performance measurement and management system in small and medium enterprises (SMEs) to face the current competitive environment. However, a number of studies investigate how performance measurement and management system is effective for evolving and how contingency factors could influence this change. Newer experiences are sporadic and rarely investigated by researchers and practitioners. The purpose of this study is to identify the feasible evolutionary path of performance measurement and management system in leading SMEs to respond to current business challenges. Furthermore, it aims to contribute to the understanding of the role of key contingency factors influencing this evolution. Design/methodology/approach A longitudinal case study, based on retrospective and real-time investigations, is performed to investigate the primary evolutions of the performance measurement and management system and its key determinants. Findings The findings highlight two evolution paths, increasing the maturity of performance measurement. The first path highlights a strong command and control of performance management; the second path shows a democratic and participative of performance management. Moreover, management information system, organizational culture and management style are highlighted as key contingency factors in the change of performance management. Originality/value The authors contribute to knowledge in performance measurement field, showing how the efforts for developing performance measurement and management system in a leading SME could determine two different evolutionary paths. Furthermore, the paper describes the increasing role of organizational culture, management style and management information system in performance management evolution, as well as the relevance of online chats and social media in performance management activities.

Введение. Происходящие трансформационные процессы в оборонно-промышленном комплексе (ОПК) российской экономики при проведении диверсификации для обеспечения внутреннего рынка высокотехнологичной продукцией двойного и гражданского назначения, направленные на импортозамещение и преодоление неготивного воздействия санкционного режима, выявили необходимость преобразований в системе управления на предприятиях ОПК, без которых не решить поставленных стратегических задач. Это делает с позиции практического использования актуальной задачу исследования трансформации систем управления предприятиями ОПК в процессе диверсификации. Методология исследования. В статье на базе подхода сценарного планирования осуществлена попытка осмысления причинно-следственных связей в процессе диверсификации предприятий ОПК, позволяющих совершенствовать систему управления предприятием с учётом состояния внутренней и внешней среды. Интерпретация результатов исследования. Предложена концептуальная модель трансформации систем управления диверсифицируемых предприятий ОПК. Представлена авторская трактовка понятия «система управления предприятиями ОПК в условиях диверсификации». Ввёден термин «трансформация систем управления предприятиями ОПК в условиях диверсификации». Выводы. Предлагаемая концептуальная модель трансформации систем управления может быть основой для дальнейшего выбора инструментов, методик и подходов, позволяющих актуализировать систему управления предприятием с учётом состояния внутренней и внешней среды предприятия. Introduction. The transformation processes that are under way in the Russian military-industrial complex (MIC) during its diversification geared to providing the domestic market with high-tech dual-use and civilian goods are aimed at the achievement of full-fledged import substitution and overcoming the challenges of the sanctions regime. These processes have revealed the need to implement transformations in the management system of defence industry enterprises, without which the assigned strategic objectives cannot be attained. From a practical perspective, it gives greater relevance to the task of studying the transformation of enterprise management systems in the defence industry in the process of its diversification. Research methodology Based on the scenario planning approach the article attempts to elucidate the cause-and-effect relationships in the process of defence enterprise diversification, which allows improving an enterprise management system taking into account the state of internal and external environments. Interpretation of research results. A conceptual model of the transformation of management systems at defence enterprises undergoing diversification has been proposed. The authors’ interpretation of the concept of "management system of defence industry enterprises in the context of diversification" has been set forth. The concept of "transformation of management systems of defence industry enterprises in the context of diversification" has been introduced. Conclusion. The proposed conceptual model of the transformation of management systems can be the basis for further selection of tools, techniques and approaches that allow updating the management system of an enterprise taking into consideration the state of its internal and external environments.

Purpose – The purpose of this paper is to propose a generic model of Integrated Management System of Quality, Environment and Safety (IMS-QES) that can be adapted and progressively to assimilate various Management Systems, of which highlights: ISO 9001 for Quality; ISO 14001 for Environment; OHSAS 18001 for Occupational Health and Safety. Design/methodology/approach – The model was designed in the real environment of a Portuguese Organization and 160 employees were surveyed. The rate response was equal to 86 percent. The conceived model was implemented in a first phase for the integration of Quality, Environment and Safety Management Systems. Findings – Among the main findings of the survey the paper highlights: the elimination of conflicts between individual systems with resources optimization; creation of added value to the business by eliminating several types of wastes; the integrated management of sustainability components in a global market; the improvement of partnerships with suppliers of goods and services; reducing the number of internal and external audits. Originality/value – This case study is one of the first Portuguese empirical researches about IMS-QES and the paper believes that it can be useful in the creation of a Portuguese guideline for integration, namely the Quality Management Systems; Environmental Management Systems and Occupational Health and Safety Management Systems among others.

Little is known about the complementary performance benefits associated with facilities’ combined use of both quality management systems (QMS) and environmental management systems (EMS), and how these performance benefits might differ from those associated with facilities’ use of only one of these management systems (or neither). We suggest that complementarities arise because each management system fosters the development of internal capabilities that facilitates the adoption and routine operationalization of the other, while maintaining differentiated goals that enhance strategic value. We examine these relationships using a sample of 2,619 manufacturing facilities operating within six OECD countries, while controlling for self-selection issues. Our findings support the idea of complementarity in that facilities, that adopt both QMS and EMS, are associated with positive business performance more than facilities that adopt either QMS or an EMS on its own, or no management system.

PurposeThe paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality practices and investigate the effect of quality management system (QMS) on business performance.Design/methodology/approachThis study proposes a two-stage approach. In the first stage, the authors gathered responses with a questionnaire on variables affecting business performance and identified dimensions using exploratory and confirmatory factor analyses. Path analysis was carried out to identify causality between the dimensions. In the next stage, the validation of stage 1 findings was carried out to substantiate the proposition that QMS affects performance. Questionnaire survey and in-depth interviews were conducted during the second stage. The analysis was done following the case study protocol – within- and cross-case analysis and validated with supportive and conflicting literature.FindingsThe results show that the employee – dimension is crucial to process effectiveness, customer satisfaction and finances. Customer satisfaction results from employee satisfaction and processes. QMS impacts processes and employee performance, thus establishes the causality between business performance factors and QMS. QMS impacts finances in the short run but yields long-term benefits and is dependent on two factors – degree of knowledge of quality practices and its application in business.Originality/valueThis study reveals the performance dimensions of SMEs, their causality and the impact of QMS on performance. It suggests a shift from traditional approaches, correcting defects using statistical quality control approaches, to a sustainable growth path – a long-term approach. This study puts forward two associated indices – the business performance and the knowledge of quality practices and its application index.

The essence of the article is to present the results of research on the importance and benefits of risk assessment in the quality and occupational health and safety management systems of enterprises in Slovakia. Part of the goal is the evaluation of the most important risks in the quality and occupational health and safety management systems of enterprises in Slovakia. Basic scientific methods, as well as mathematical-statistical methods, were used to evaluate the data obtained from the survey to fulfill the set goal. The results show that enterprises are currently more concerned about the risks arising from the OSH management system than from the risks of the quality management system. The most serious risks considered by enterprises in the occupational health and safety management system are an increased number of accidents and in the quality management system customer dissatisfaction.

Approach to the development of a Unified Framework for Safety Critical Software Development

CV Citra Dragon is one of small and medium industries producing equipment and agricultural machinery (also known as Alsintan) in West Sumatra, Indonesia. The company needs to implement a quality management system (QMS) to win the competition as a result of globalisation. QMS applied in that company is still limited to a single product that is rice thresher machine (thresher). Therefore, the scope of the QMS in the company needs to be extended to other products that are hydro tiller which is one of the two main products produced by it. The existence of a well-documented quality system is important for a company in implementing QMS. Therefore, it is necessary to design a quality system documents on the company related to hydro tiller production process. It is based on the ISO 9001: 2008. Quality systems documents are required and made in the study include three levels of documentation, the procedures, work instruction, and form.

The object of this research is the enterprise management system with its subsystems. In the course of the research the methods of logical generalization and analysis were used in the study of literary sources on the subject of the research. And also methods of comparative analysis – at research of components of the enterprise and grouping management system – at selection of homogeneous groups on the basis of division of the management system into subsystems and at association of investigated subsystems into private collections on essential for them features. Tabular means were also used at displaying various approaches to consideration of variants of structural elements of enterprise management system.In the article the variants of interpretation of the essence of the concept «control system of enterprise» and approaches of different authors to the definition of the components of this system are considered. The selection of information about the list of enterprise management system components from publicly available scientific and electronic sources was carried out. As a result of indication of the main factors, conditions and risks, in which the enterprises function, it is recommended to include the following interrelated subsystems into the enterprise management system: planning; informational; operating; marketing; logistic; commercial; financial; social; innovative; investment; risk-management; controlling. It is also noted that the proposed list of subsystems will ensure the competitiveness of the enterprise in a complex and constantly changing economic environment. In addition, it is recommended to take into account changes in the role and weight of each subsystem in the overall management system of the enterprise depending on changes in external and internal environment factors, strategic goals of the enterprise, the level of use of modern technology, various risks and the like. Special attention is paid to the subsystem of risk management, in particular: the description of risks at three levels of management is carried out, the main tasks of risk management and directions of work with risk management are specified. Creation and use of the given subsystem will allow to increase efficiency of enterprise management system and will promote more rational use of own resources, qualitative control of expenses, minimization of risks connected with acceptance of administrative decisions.

This article shows the results of research regarding the importance and the role of human factors in quality management in production enterprises. In creating the concept of systematizations of human factors in quality management an anthropocentrism rule was accepted and resulting from it a category of life quality. Acceptance of this rule led to a multiaspect and comprehensive approach to human factors in quality management. An interpretation of the notion of quality was made, adequate to needs, goals, and requirements of a human. Additionally, a cybernetic model of quality management system was elaborated. Human factors was exhibited in the manager's and executor's roles in quality management systems in enterprise as well as to the roles of creators, producers, and users (customers) in product life cycles. An existence of human factors in ISO norms regarding quality management, work safety, and hygiene management and environment management was also shown. The objective of this article is a comprehensive identification and systematization of aspects of human factors in quality management. © 2008 Wiley Periodicals, Inc.

Using data integrity models for aviation industry business process quality management