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PurposeTotal quality management practices have been embraced by many quality-oriented firms around the world in order to improve performance in terms of quality, productivity, customer satisfaction and profitability. The purpose of this paper is to investigate the direct and indirect effects of TQM practices on various performance indicators specifically in the Indian manufacturing context. This paper focuses on developing an integrated model encompassing significant structural relations showing the linkage between TQM practices and multiple performance indicators – quality performance, customer satisfaction level, operating performance, employee performance, innovation performance, society results and financial performance. Apart from analyzing the direct relationship between constructs, the main purpose of this work is also to identify all the possible mediation effects of performance indicators on others using structural equation modeling (SEM).Design/methodology/approachAn in-depth literature review was conducted to identify the key practices for the successful implementation of TQM in an organization as well as to explore TQM-performance effects. As a result, four TQM practices and seven performance indicators were identified. The data were collected from 260 Indian manufacturing organizations. After confirming the reliability and validity using exploratory and confirmatory factor analysis, the proposed hypotheses were tested using SEM.FindingsThrough testing the proposed hypothesized structural model, the direct and indirect effects of TQM practices have been examined. Moreover, this work developed an integrated model showing the interrelationships between TQM practices and performance indicators identified. The findings gave an insight that the effective implementation of TQM practices assists in reaping benefits in the every facet of an organization. By implementing these practices effectively, managers can expect to realize improvement in all these performance areas.Research limitations/implicationsThis study is subject to certain limitations. Even if all variables were found to be reliable, valid and satisfactory non-response bias test results, the remote possibility of bias in the data might not be fully ruled out. There is a probability of occurrence of common method variance and common method bias, since the data for both dependent and independent variables were collected from the same respondents in the organization. Additionally data on performance indicators were based on the respondent’s assessment and awareness only. The mediating relationship between individual TQM practice and performance indicators can be investigated in future studies. Since society results are a necessity in future, the direct and indirect practices focusing toward this can be explored. In addition, there is a research scope to identify the moderating effect of contextual factors such as degree of TQM implementation, scope of operation and type of organization.Practical implicationsThe findings of the research offer some potentially valuable insights into the relevance of TQM practices and its strong linkage on various performance indicators, through which the overall organization performance can be enhanced. By implementing these practices effectively, managers can expect to realize improvement in all these performance areas. Hence, the managers can adopt this approach to assess their organization’s level in the quality path and as a guideline in implementing TQM practices. They can also measure the impacts of TQM practices on multiple performance measures in order to evaluate their TQM initiatives. Especially the deployment of quality culture is a requisite to excel in the every facet of performance. The positive relationship between TQM practices and various performance indicators can motivate the managers to allocate resources in time, effort and capital for TQM implementation in pursuing quality, leading to customer retention and competitiveness. The findings of the study strongly suggest the need for the holistic implementation of TQM practices for the survival of the organization.Originality/valueWhile there is a considerable volume of researches carried out to investigate the linkage between TQM and organization’s performance across the globe, still little is evidenced regarding the mediating effect of performance indicators on others, especially in the Indian manufacturing context. The present paper attempts to extend and add knowledge to this line of research and to bridge the gap and provide sufficient empirical evidence specifically in the Indian scenario. Thereby helps the organization to follow a guideline to improve the overall performance.
768Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study
Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study
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TOTAL QUALITY MANAGEMENT PRACTICES AND PERFORMANCE OF HIV/AIDS PROJECTS IN RWANDA - A CASE OF AIDS HEALTH CARE FOUNDATION
Rwanda’s Vision 2030 puts healthcare as one of its integral pillars. HIV/AIDS is one of the biggest challenges in the health sector and Rwanda’s economy at large since the disease led to reduction of labour supply and productivity as well as increased government expenditure on importation of expensive healthcare goods. Total quality management is one of the key factors that affect the success of projects and has gained popularity among project managers overtime. This study sought to investigate total quality management practices and performance of HIV/AIDS projects in Rwanda. Specifically, the study analyzed the effects of top management commitment, employee involvement and staff training on the performance of HIV/AIDS control projects. The study is helpful to project managers in policy formulation and rational decision making. It is also helpful to the Rwandan government in making informed decisions towards achieving health care provision objectives. The donors’ confidence in funding health projects may also be boosted by the findings of this research. The study adopted descriptive and correlational research designs. A sample of 98 respondents was drawn from a population of 130 consisting of the staff and project managers of Aids Healthcare Foundation (AHF) Rwanda. Simple random sampling technique was used to select the sample size in this study. Data used was of primary nature collected using questionnaires. Quantitative and qualitative data collected were analyzed using IBM SPSS version 22 and the findings presented in tables and figures. Regression and correlation analysis were used to establish an interaction between the dependent and independent variables. Descriptive findings indicated that over 75%, 85% and 90% of respondents did agree that at top management commitment, employee involvement and training practices respectively are practiced at AHF Rwanda. Correlation findings did indicate a Pearson correlation coefficient of 0.780, 0.630 and 0.690 for top management commitment, employee involvement and training practices respectively with significance values of 0.01 for all. Lastly the betta coefficients for top management training, employee involvement and training practices were 0.163, 0.235 and 0.126 respectively with corresponding probability values of 0.011, 0.002 and 0.036 and R squared value was found to be 71.5%. The study concluded that TQM including top management commitment, employee involvement and training are practiced largely at Aids Healthcare Foundation. Hence, a strong positive significant relationship between TQM practices and performance of HIV/AIDS projects in Rwanda. The study recommends AHF project managers to focus more on TQM practices, particularly management commitment on project activities, involvement of other employees in decision making and creating an enabling working environment and lastly, they should consider enhancing human resource training as a way to enhance project performance. Additionally, the government and the donors should ensure that TQM practices are implemented in the healthcare projects in order to realize positive results from such projects. 
 
 JEL: I10; I18; J21
 
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Read more33Do Americans have their minds set against TQM?
Evidence indicates that two‐thirds of quality programs implemented in the United States either fail to produce real improvements or are stalled, in spite of increased efforts. Most explanations for poor performance focus on operational deficiencies in the implementation of TQM practices and fail to address the underlying systemic psychological constraints that limit the dynamic impact of TQM in this country. This article examines five mental models, characteristic of the American mind‐set, that seriously constrain the implementation of TQM.
Read more335The link between total quality management practice and organisational performance
Tests the strength of the relationship between TQM practice and organisational performance with and without the covariates, company size, industry type, and ISO 9000 certification status. Analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The central finding of the study is that TQM tends to have mixed results when covaried for company size and industry type. The relationship between TQM and organisational performance is not affected when covaried for ISO 9000 certification status. Concludes that there are significant differences in the relationship between TQM and organisational performance across industry sectors and different size companies, particularly on the effect of defect rates, warranty costs and innovation of new products. The main implication of the findings for managers is that a typical manufacturing organisation is more likely to achieve better performance in employee relations, customer satisfaction, operational performance and business performance, with TQM than without TQM.
Read more22TOTAL QUALITY MANAGEMENT AND PERFORMANCE IN SUBSTANCE ABUSE TREATMENT CENTERS
ObjectiveTo examine the relationship of organizational characteristics of substance abuse treatment centers with their use quality management practices (TQM) and the contribution of TQM use to a center’s provision of comprehensive care and to use of evidence based treatment practices.Data sourcesData were collected from a national sample of over 700 private and public substance abuse treatment centers in the National Treatment Center Study.Study designThe design was a cross-sectional field study. The key variables were three TQM practices, the provision of comprehensive treatment services, and the implementation of evidence-based treatment practices. Numerous organizational characteristics were controlled.Data CollectionThe data were obtained through interviews with administrative directors and clinical directors of the treatment centers in 2002–2004.Principal FindingsIn multivariate models, TQM practices were positively related to provision of comprehensive care and use of evidence-based practices. A limited set of organizational characteristics predicted the use of TQM practices.ConclusionsSubstance abuse treatment centers’ implementation of TQM processes may be positively related to the quality and cost-effectiveness of care provided.
Read more15Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction
Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction
Read moreEvaluating Project Success for Emergency Healthcare Infrastructure Based on the Cloud Matter-Element Model
In response to large-scale health crises, emergency healthcare infrastructure projects (EHIPs) have been implemented to provide healthcare services rapidly. However, few studies have systematically explored the success of these projects. This study aims to assess the success of EHIPs throughout the whole life cycle using a cloud matter-element model (CMEM). Considering multiple performance indicators that measure the success of EHIPs, a hierarchy model of the project success index is proposed through eight rounds of Delphi surveys. This model comprises 10 key performance indicators (KPIs) that are most appropriate for measuring the success of EHIPs and 20 quantitative metrics aligned with these KPIs across the life cycle. Based on the hierarchy model, the CMEM is applied to evaluate the success of EHIPs, which effectively addresses the fuzziness and randomness inherent in the Delphi process. Two cases were then utilized for verifying the practicality of the proposed project success assessment model. The findings demonstrate that the CMEM-based assessment offers not only significant flexibility but also high accuracy, robustness, and scalability. The CMEM-based assessment seamlessly integrates numerous incompatible indexes and their characteristic values, without being limited by the number of evaluation indexes. Further, sensitivity analyses are conducted to test the robustness of the assessment model and its results. These analyses confirmed that the CMEM is a robust, reliable, and adaptable tool for assessing the success of EHIPs. Theoretically, this study should set an exemplar of aggregating the performance measurement with emergency management and healthcare systems, facilitating an efficient response to major crises. It also provides a novel approach to evaluating multiple-criteria decision-making problems. Practically, this study should enable project management teams to identify and improve weak areas, ensuring continuous success in the EHIP-related domain.
Read more16Impact of Parcel Size, Field Shape, Crop Yield, Storage Location, and Collection Equipment on the Performance of Single-Pass Cut-and-Chip Harvest System in Commercial Shrub Willow Fields
In this study, an integrated system of harvesting, collecting, and transporting willow biomass crop to a storage site was modeled and evaluated using the IBSAL simulation model. A scenario analysis was used to quantify the impacts of five major input parameters on the performance of the integrated system. These parameters include parcel size, field shape, willow yield, distance to the storage site, and type of the collection equipment. Multiple performance indicators were identified to quantify the impacts on the system such as size of the equipment fleet, effective material and field capacity of the harvester, operating costs, and waiting times. The input data were collected from 36 commercial, short-rotation, shrub willow fields in northern New York State. The simulation results indicated that crop yield and type of collection equipment have the highest impact on operating costs and the equipment fleet size. As the size of equipment fleet increases in the system, variability in the system performance tends to increase. Field shape has the least impact on the overall system performance compared to the other four input parameters. The simulation results suggest that a combination of performance indicators need to be considered to evaluate the overall performance of the dynamic and complex system of harvesting, collection and transportation in commercial willow fields. The developed IBSAL model and scenario analysis approach can assist in planning this system based on the characteristics of field, crop, and logistical equipment to reach a high system performance.
Read more96The impact of quality management practices on performance: an empirical study
PurposeThe purpose of this paper is to explore the relationship between quality management (QM) and performance, specifically how the infrastructure and core QM practices affect quality and business performance, in Indian manufacturing organizations.Design/methodology/approachIn this study, the empirical data were drawn from 262 manufacturing organizations in India. The research model was tested using the structural equation modeling technique.FindingsThe findings of the empirical study revealed that infrastructure QM practices have a positive effect on core QM practices and indirectly on quality performance, whereas, core QM practices have a positive effect on quality performance. Also, quality performance has a positive effect on business performance.Research limitations/implicationsThis study considered QM from two dimensions (infrastructure and core quality practices), the study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value.Practical implicationsThe study showed that infrastructure quality practices support the application of core quality practices. Therefore, managers must develop and maintain their organization’s quality system and sufficient resources need to be allocated to both types of practices in order to achieve the superior business performance.Originality/valueThis study considers both total quality management and Six Sigma practices for defining a new set of infrastructure and core QM practices in Indian manufacturing organizations.
Read moreCRITICAL SUCCESS FACTORS IN TOTAL QUALITY MANAGEMENT AND THEIR INFLUENCE ON QUALITY PERFORMANCE: A STUDY AMONG INDIAN INDUSTRIES
Quality management is a critical area in the intensification of global market competition. Determinants of quality performance of Indian industry managers are to be evaluated. Information was collected using a designed questionnaire based on four critical success factors from 342 respondents from different manufacturing industries in Southern India using Google Forms. Statistical tests, such as correlation, regression, and analysis of variance (ANOVA), are employed for results validation. Customer Focus, Continuous Improvement, Employee Involvement, and Feedback & Measurement independent variables are measured, and their impacts on quality performance are examined. It is confirmed that these factors combined explain 89.20% of quality performance variance and leave 10.80% to other unspecified factors. The study provides insight into Total Quality Management in the manufacturing units and sheds light on effective excellence management performance. It is confirmed that Indian industries can utilise these insights to enhance their excellent management performance and overall effectiveness. The study confirms the TQM enactment nexus in the Indian manufacturing sector, which is a valuable framework for industry practitioners and policymakers. KEYWORDS: Quality Management, Total Quality Management, Indian Manufacturing, Critical Success Factors, Excellence Performance, Statistical Analysis, TQM Implementation.
Read more41Measuring financial performance of Indian manufacturing firms: application of decision tree algorithms
PurposeDetermining the relevant information using financial measures is of great interest for various stakeholders to analyze the performance of the firm. This paper aims at identifying these financial measures (ratios) which critically affect the firm performance. The authors specifically focus on discovering the most prominent ratios using a two-step process. First, the authors use an exploratory factor analysis to identify the underlying dimensions of these ratios, followed by predictive modeling techniques to identify the potential relationship between measures and performance.Design/methodology/approachThe study uses data of 25 financial variables for a sample of 1923 Indian manufacturing firms which exist continuously between 2011 and 2018. For prediction models, four popular decision tree algorithms [Chi-squared automatic interaction detector (CHAID), classification and regression trees (C&RT), C5.0 and quick, unbiased, efficient statistical tree (QUEST)] were investigated, and the information fusion-based sensitivity analyses were performed to identify the relative importance of these input measures.FindingsResults show that C5.0 and CHAID algorithms produced the best predictive results. The fusion sensitivity results find that net profit margin and total assets turnover rate are the most critical factors determining the firm performance in an Indian manufacturing context. These findings may enable managers in their decision-making process and also have vital implications for investors in assessing the performance of the firm.Originality/valueTo the best of the authors’ knowledge, the current paper is the first to address the application of decision tree algorithms to predict the performance of manufacturing firms in an emerging economy such as India, with the latest data. This practical perspective helps the organizations in managing the critical parameters for the firm’s growth.
Read morePerformance Testing of Medical Ultrasound Diagnostic Equipment Based on Tissue-Mimicking Phantom
This study aims to ensure the effectiveness of medical ultrasound diagnostic equipment in clinical applications by testing multiple key performance indicators using tissue-mimicking phantoms and exploring the changes in these performance indicators over time. Firstly, 17 in-service medical ultrasound diagnostic equipments were selected, and their depth of penetration, dead zone, lateral resolution, axial resolution, geometric position error, and cystic focal diameter error were tested according to the verification regulations. In addition, the study retrospectively analyzed the performance testing data of 19 medical ultrasound diagnostic equipments over the past three consecutive years and conducted statistical analysis. Through the testing, all performance indicators of the 17 equipments met the requirements of the verification regulations, indicating that they can stably and reliably provide high-quality ultrasound diagnostic images and data in clinical applications. Meanwhile, retrospective data showed that with the increase with the increase in service life, the resolving ability at the far field of the 19 equipments decreased, and the cystic focal diameter error increased. Therefore, it is recommended that medical institutions establish a regular testing and maintenance system for medical ultrasound diagnostic equipment, conducting regular performance evaluations and maintenance to ensure its good working condition.
Read more28The Influence of Transformational Leadership on the Level of TQM Implementation in the Higher Education Sector
This current research paper investigates the role of transformational leadership on impacting the level of TQM implementation in the higher education sector. In addition, TQM, as a management philosophy, can be implemented successfully only when incorporated into the prevailing learning organization and adequate understanding of transformational leadership. The understanding of the relationship between the two represents a useful starting point into gaining an insight of TQM implementation in the higher education institutes. In order to build a strong foundation for the current research pivotal relevant review of previous literatures was initiated. The review assisted the researcher in formulating the research objectives, questions, aims and framework. The quantitative and qualitative research methods were used to derive the relationship between the variables of the study. A total number of 500 lecturers were selected randomly in order to exemplify the questionnaire raised topics complex. The findings of the current research indicated that transformational leadership dimension have positive influences and significant towards the practices of TQM in the selected universities.
Read more6Spatio-temporal feature extraction network based multi-performance indicators synergetic monitoring method for complex industrial processes
Spatio-temporal feature extraction network based multi-performance indicators synergetic monitoring method for complex industrial processes
Read more10Identification, ranking and prioritization of Key Performance Indicators for evaluating greenness of manufactured products
Sustainability has become a paramount concern in the manufacturing industry, with a growing emphasis on eco-friendly products to preserve our planet’s life-support systems. However, evaluating the ”greenness” of a manufactured product is a complex task due to data availability, varying definitions of ”green” products, and diverse environmental impacts. This research addresses this challenge by identifying, classifying, and prioritizing Key Performance Indicators (KPIs) to assess green manufactured products, specifically within the Indian manufacturing context. A systematic approach was employed, incorporating Pareto analysis and the Full Consistency Method (FUCOM) to identify the most significant KPIs and assign them priority. Industry, academia, and customer perspectives were considered, resulting in distinct priorities. Industry experts prioritize economic aspects, while academia emphasizes health and safety. Customers focus on air quality and greenhouse gas emissions. This diversity of perspectives underscores the need for businesses to tailor their sustainability strategies to meet evolving customer demands while considering economic implications. The study identifies 30 vital KPIs crucial for evaluating green product manufacturing, encompassing dimensions like waste management, energy efficiency, workplace safety, and societal compliance. By considering these KPIs, businesses can make informed decisions to improve sustainability, reduce their environmental footprint, and align with consumer expectations. The findings provide a roadmap for businesses and policymakers to develop more effective strategies, targeting diverse stakeholder groups and promoting the production and use of green products. This research contributes to the growing body of knowledge in sustainable manufacturing and serves as a valuable tool for manufacturers in India and beyond, aiding them in navigating the complexities of manufacturing green products and meeting the rising demand from environmentally conscious consumers.
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