- Research Article
- 10.25258/ijpqa.16.10.18
A Study on Job Satisfaction Among the Nursing Personnel of a Tertiary Care Hospital in Kolkata- A Mixed Method Study
- Jan 01, 2025
- International Journal of Pharmaceutical Quality Assurance
- Suchetana Bhattacharyya + 3 more +3
Introduction: Nurses are the backbone of a hospital supporting the patients, doctors and the administrator. The study of job satisfaction of nurses is of utmost importance as it is beneficial for the quality care of patients and management of a hospital. Aims: Aim of the study is to assess the level of job satisfaction and find out the factors contributing to the same. Materials & Methods: A mixed-method exploratory sequential study was conducted among nursing personnel at R.G. Kar Medical College and Hospital, Kolkata, over 8 months. The quantitative phase involved a crosssectional survey of 113 nurses selected through proportionate random sampling, using a structured questionnaire on job satisfaction. The qualitative phase included focus group discussions and in-depth interviews with key nursing staff, analyzed thematically to explore factors influencing job satisfaction. Result: A study of 113 nursing personnel at R.G. Kar Medical College and Hospital, selected via proportionate random sampling, examined job satisfaction across intrinsic, extrinsic, and interpersonal domains. Most participants were aged 25–35, married, from nuclear families, and held BSc Nursing or GNM qualifications. Findings showed moderate satisfaction from intrinsic and extrinsic factors, with interpersonal relationships being the strongest contributor. Socio-demographic factors such as marital status, number of earning members, children, years of experience, residence, education, and place of posting significantly influenced satisfaction scores. Qualitative analysis highlighted fulfillment from patient care, stress from workload, nurse shortages, security issues, shift challenges, infection control concerns, inadequate recognition, pay dissatisfaction, and work-life balance issues. Participants suggested improving staffing, structured shifts, professional training, hospital security, and better support from colleagues and administrators to enhance job satisfaction and wellbeing. Conclusion: Job satisfaction among nursing personnel at R.G. Kar Medical College is shaped by intrinsic, extrinsic, and interpersonal factors, with interpersonal relationships playing a key role. Socio-demographic variables and work environment elements like workload and recognition significantly influence satisfaction levels. Enhancing staffing, professional growth, and organizational support is crucial for improving nurses’ job satisfaction and well-being.
Read more