All Research Papers Published In Journal of Retailing and Consumer Services

Omni-channel grocery forecasting: Channel differences in forecastability and predictive signals

Gamified loyalty programs in online grocery retail: A mixed-methods investigation of consumer engagement and behaviour

Beyond the top hits: How generative AI recommendations reshape consumer choice in music streaming services

A multi-study examination of gamers’ switching intention and behavior from pirated to authentic video games: Moral cleansing and push-pull-mooring

Should AI disclose diagnostic uncertainty? Understanding consumer responses through the lens of information diagnosticity

Framing the attitude-behavior gap as structural disconnection: A dual-level diagnostic of customer experience quality

When fast is not always better: How temporal metaphors shape continuous watching in live-streaming commerce

Returns foresight: Explainable machine-learning models to predict and reduce product return propensity in omnichannel apparel retail

AI-chatbots’ positive emotional expression may backfire: A perspective of emotional intensity

The symphony of service: How consumers evaluate multi-stakeholder travel contexts