• Home
  • Search
  • Boosting performance of road infrastructure
  • Cite Icon4
  • https://doi.org/10.1108/20441241111180442Copy DOI Icon

Boosting performance of road infrastructure

Show More
  • Abstract
  • Literature Map
  • References
  • Citations
  • Similar Papers
Abstract

PurposeSingapore's land transportation is governed by a comprehensive set of rules, regulations, operations and systems to ensure its effectiveness and efficiency. The Land Transport Authority (LTA) is the main agency in charge of road operations. Despite the LTA's best efforts, road related problems still surface every now and then. The purpose of this paper is to investigate how to boost the performance of existing road infrastructure. Using Singapore as a case, the specific research objectives are to: ascertain motorists’ level of satisfaction with the road infrastructure; find out problems faced by motorists when using the road infrastructure; determine factors affecting motorists’ satisfaction with the road infrastructure; and design and test a model to predict motorists’ satisfaction with the road infrastructure.Design/methodology/approachA questionnaire survey was conducted on motorists. Through a combination of convenience sampling and snowball sampling, a total of 53 responses were collected. After the survey, interviews were conducted with subject matter experts to understand the current practices and possible solutions to the problems.FindingsThe most significant problem is water ponding on roads. Traffic redirection due to road works and coordination among government agencies in road opening works also did not achieve significantly good ratings. Two practices are found to directly give rise to higher satisfaction with the road infrastructure: road cleanliness; and efficiency in traffic redirection arising from road works.Research limitations/implicationsMotorists were asked to rate on a ten‐point scale. This may give rise to bias because satisfaction and performance are subjective and not easily quantified.Practical implicationsMotorists’ satisfaction level with the road infrastructure is dependent on cleanliness of roads and efficiency of traffic diversion when there are road works. The implication is that the government should arrange for roads to be regularly cleaned and at the same time educate the public to keep roads clean and enforce laws against those who litter. The time for traffic diversion should be minimized by increasing productivity of road works, so that these can be completed quickly.Originality/valueThe road network is a valuable infrastructural asset of a country. Due to its large scale and complexity, managing road operations is no easy feat. Even though Singapore has a comprehensive set of procedures, rules and regulations to manage this asset, problems and complaints continue to surface. This study has identified the major problems plaguing Singapore's road infrastructure. Furthermore, a model to predict motorists’ satisfaction with the road infrastructure was successfully developed and tested. With this knowledge in mind, the LTA can focus on improving these factors to boost performance of road infrastructure through road maintenance and road works.

Similar Papers
  • Research Article
  • Citations1

THE IMPORTANCE PERFORMANCE MATRIX ANALYSIS (IPMA)

  • Sep 25, 2019
  • Jurnal Perkotaan
  • Resdiansyah Mansyur
  • Research Article

Using children's maps to locate areas of perceived danger on children's routes to school

  • Nov 03, 2015
  • Arrow - TU Dublin (Technological University Dublin)
  • Frank Bondzio +1
  • Book Chapter

Modeling Traffic Hindrance Caused by Road Construction as Part of a Multicriteria Assessment Framework

  • May 27, 2016
  • Traffic management
  • Eric Van Berkum +1
  • Research Article
  • Citations37

Road Maintenance Optimization Model Based on Dynamic Programming in Urban Traffic Network

  • Jun 28, 2018
  • Journal of Advanced Transportation
  • Jie Ma +2
  • Conference Article
  • Citations4

Case Study: Evaluation of Maintenance Practices on Road Infrastructure

  • Jun 19, 2022
  • K Bele +2
  • Research Article

Analysis of the Level of Passenger Satisfaction with the Performance of BISKITA Trans-Bekasi Patriot Service

  • Jan 01, 2025
  • International Journal of Research and Innovation in Social Science
  • Savira Septiarini +1
  • Research Article
  • Citations1

Rural Roads Infrastructure and Agricultural Products Distribution: A Focus on Akure South Local Government Area, Ondo State, Nigeria

  • Jan 01, 2017
  • International Journal of Business, Economics and Management
  • Olaogbebikan Jimoh Eniola +1
  • Research Article
  • Citations52

Carbon footprint comparison of innovative techniques in the construction and maintenance of road infrastructure in The Netherlands

  • Jul 28, 2015
  • Environmental Science & Policy
  • E.E Keijzer +3
  • Conference Article
  • Citations23

Identifying tourists from public transport commuters

  • Aug 24, 2014
  • Mingqiang Xue +4
  • Conference Article
  • Citations1

Safety management within land transport authority in Singapore

  • Jan 01, 2008
  • J Kwan +2
  • Research Article
  • Citations40

Estimating carbon emissions from road use, maintenance and rehabilitation through a hybrid life cycle assessment approach – A case study

  • Aug 04, 2020
  • Journal of Cleaner Production
  • Rui Jiang +3
  • Research Article

Road Infrastructure and Matatu Crew Character on Customer Satisfaction in VUCA Public Road Transport Sector in Kenya; A Case Study of Nairobi County

  • Jan 01, 2022
  • International Journal of Research and Innovation in Social Science
  • Prof Peter Paul Kithae
  • Research Article
  • Citations13

Assessment of the Effect of Urban Road Surface Drainage: A Case Study at Ginjo Guduru Kebele of Jimma Town

  • Jan 01, 2015
  • International Journal of Science, Technology and Society
  • Getachew Kebede Warati
  • Preprint Article

The Applicability of InSAR and LiDAR Remote Sensing Technologies in the Large-Scale Monitoring of Roadside Slopes and surrounding Structures

  • May 15, 2023
  • Hong-Yi Hsiao +4
  • PDF
  • Research Article
  • Citations34

Including maintenance in life cycle assessment of road and rail infrastructure\u2014a literature review

  • Jan 24, 2022
  • The International Journal of Life Cycle Assessment
  • Carolina Liljenström +2
Cactus Communications logo

Copyright 2026 Cactus Communications. All rights reserved.