- Supplementary Content
4
- 10.11588/heidok.00016033
Aligning Business Process Quality and Information System Quality
- Jan 01, 2013
- heiDOK (Heidelberg University)
- Robert Heinrich
Business processes and information systems mutually affect each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned. This means that business processes are designed without taking the information system impact into account, and vice versa. Missing alignment at design time often results in quality problems at runtime, such as large response times of information systems, large process execution times, overloaded information systems or interrupted processes. Aligning business process quality and information system quality at design time requires to \nsolve the following problems (P). Business process quality and information system quality have to be characterized. P1: In contrast to information system quality, which is specified in the ISO/IEC 9126 standard, for example, there is no common and comprehensive understanding of business process quality. P2: Beyond that, current business process \nmodeling notations do not aim to represent quality aspects. The impact of a business process on the quality of an information system, and vice versa, is unknown at design \ntime. P3: The mutual impact between business processes and information systems must be predicted at design time. \nIn this thesis, the Business Process Quality Reference-Model (BPQRM), a quality model for business processes, is introduced. The model allows for a comprehensive characterization of business process quality (P1). The BPQRM is applied successfully in a case study to \nidentify potential for process quality improvement in practice. Based on the BPQRM an existing process modeling notation is extended by model elements to represent quality \naspects (P2). Simulation is a powerful means to predict the impact of a business process on the quality of an information system, and vice versa, at design time. This thesis proposes two simulation approaches to predict the mutual impact between business processes and information systems, in terms of performance (P3). The approach Business \nIT Impact Simulation (BIIS) defines interfaces between the business process simulation and the information system simulation. Performance-relevant information is exchanged \nvia the interfaces between both simulations. Using business process simulation and information system simulation in isolation, workload burstiness is not adequately reflected. \nThis is especially true for occasional, volatile peak loads. Workload burstiness can significantly affect the performance of business processes and information systems. The approach Integrated Business IT Impact Simulation (IntBIIS) for the integration of business processes and information systems in a single simulation allows for reflecting workload burstiness correctly. The simulation approaches support the comparison of design alternatives and the verification of a certain design against requirements. A case study confirms the feasibility in practice and the acceptance from practitioners’ point of \nview.
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